GBO Disbursement Service Manager

Job description

Role & responsibilities • Handling Disbursement and related activities. • Managing Disbursement requests and ensuring TAT. • Maintaining First Time Right. • Adhering to Internal processes and compliance. • Handling of Rate change (increase/decrease), prepayments, interest recoveries and loan interest calculation, processing fee recovery, reversals and waiver. • Timely closure of deferrals pertaining to loans. • Coordination with Clients, Treasury, Credit, CSM, CPC, RM etc. for ensuring timely & accurate processing of transactions • Ensuring delivery of quality service to clients. • Ensuring all customer queries are attended to and resolved within the TAT. • Strict adherence to Process and regulatory norms Preferred candidate profile • Post Graduate with minimum 3-5 years of banking experience. • Knowledge of banking operations. • Should be familiar with Finacle/ BCIF and DOT NET. • Ability to work under pressure in a dynamic environment • Should have eye for detail & be meticulous • Strong communication (Oral and Written) & Networking Skills