Group Lead Operations

Job description

About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP. Job Description Provide day-to-day leadership and direction to multiple teams of Operations professionals in the Service & Operations line of Business, dedicated to provide timely and accurate resolution of service requests submitted by advisors/clients, as per defined Service Levels and operating procedures. Serve as point-person and operational expert and collaborate with business counterparts, senior Leaders and team members to manage/resolve operational issues on daily basis. Key Responsibilities • Lead multi-functional processes and ensure effective service level adherence through timely and accurate resolution of service requests on a daily basis. Implement effective staffing, work allocation, and continuous management of workbaskets to ensure adherence to assignment and case deadlines. Coordinate with Home Office counterparts and Subject Matter Experts for management of urgent/escalated issues and ensure seamless resolution. • Lead multi-functional processes and ensure effective service level adherence through timely and accurate resolution of service requests on a daily basis. Implement effective staffing, work allocation, and continuous management of workbaskets to ensure adherence to assignment and case deadlines. Coordinate with Home Office counterparts and Subject Matter Experts for management of urgent/escalated issues and ensure seamless resolution. • Lead multi-functional processes and ensure effective service level adherence through timely and accurate resolution of service requests on a daily basis. Implement effective staffing, work allocation, and continuous management of workbaskets to ensure adherence to assignment and case deadlines. Coordinate with Home Office counterparts and Subject Matter Experts for management of urgent/escalated issues and ensure seamless resolution. • Lead multi-functional processes and ensure effective service level adherence through timely and accurate resolution of service requests on a daily basis. Implement effective staffing, work allocation, and continuous management of workbaskets to ensure adherence to assignment and case deadlines. Coordinate with Home Office counterparts and Subject Matter Experts for management of urgent/escalated issues and ensure seamless resolution. • Lead multi-functional processes and ensure effective service level adherence through timely and accurate resolution of service requests on a daily basis. Implement effective staffing, work allocation, and continuous management of work-baskets to ensure adherence to assignment and case deadlines. Coordinate with Home Office counterparts and Subject Matter Experts for management of urgent/escalated issues and ensure seamless resolution. Required Qualifications • Bachelor's degree or equivalent. Preferred Qualifications • Master's degree or equivalent. In-Office Collaboration We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process. Full-Time/Part-Time Full time Timings (8:00p-4:30a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Business Support & Operations Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law. We are committed to fostering an inclusive and accessible recrui