Head of Offline Experience

Job description

• About the Role We're building a gourmet pizza chain for Bharat - a brand-led, design-forward F&B concept for India's next wave of dining-out consumers. We're looking for a leader to own the format and customer experience Roles & Responsibilities Concept Development & Deployment ● Develop and deploy a concept pizzeria in a Tier 2 city ● Be a driving part of the Zero -To- One journey, from concept design to location identification to build out & daily operations Owner of Product & Customer experience ● Personally drive daily customer interactions from pre launch to launch & later ● Be the voice of customer in the company, sharing insights & pain points ● Continuously iterate on product & customer experience Growth & Operations ● Own the customer footfall and P&L of the outlets ● Drive ratings & feedback across all listings ● Build SOPs that can scale to multi city operations You're a fit if you: Have founded or led a cafe, lounge, CDR, or western-cuisine restaurant concept, scaled it to a decent revenue scale Are a design-first thinker - space, ambience, menu presentation, brand feel Are entrepreneurial, and want to build something at scale, not just run a single outlet Understand offline consumer behavior in India What you bring: First-hand experience designing and running a physical F&B space An eye for brand, aesthetics, and customer experience AND very importantly, a Founder Mindset ● Own the concept like a founder. ● Balance creativity with commercial discipline. ● Treat capital as if it were your own