Head of Offline Stores - Olio Pizza

Job description

**About the Role** We're building a gourmet pizza chain for Bharat – a brand-led, design-forward F&B concept for India's next wave of dining-out consumers. We're looking for a leader to own the format and customer experience **Roles & Responsibilities** **Concept Development & Deployment** ● Develop and deploy a concept pizzeria in a Tier 2 city ● Be a driving part of the Zero-To-One journey, from concept design to location identification to build-out & daily operations **Owner of Product & Customer experience** ● Personally drive daily customer interactions from pre launch to launch & later ● Be the voice of customer in the company, sharing insights & pain points ● Continuously iterate on product & customer experience **Growth & Operations** ● Own the customer footfall and P&L of the outlets ● Drive ratings & feedback across all listings ● Build SOPs that can scale to multi city operations **You're fit if you:** Have founded or led a cafe, lounge, CDR, or western-cuisine restaurant concept and scaled it to a decent revenue scale Are a design-first thinker – space, ambience, menu presentation, brand feel Are entrepreneurial, and want to build something at scale, not just run a single outlet Understand offline consumer behavior in India **What you bring:** First-hand experience designing and running a physical F&B space An eye for brand, aesthetics, and customer experience and, very importantly, a **Founder Mindset** ● Own the concept like a founder. ● Balance creativity with commercial discipline. ● Treat capital as if it were your own