Head Operation

Job description

**Responsibilities** Operational Leadership - Lead overall airport operations including airside, terminal, landside, and ancillary operational functions. - Ensure seamless airport functioning with focus on safety, efficiency, service quality, and regulatory compliance. - Develop and implement operational strategies, policies, SOPs, and performance standards. - Drive operational readiness for current and future airport expansion projects. Airside Operations Management - Oversee aircraft movements, apron operations, stand allocation, A-CDM activities, and turnaround performance. - Ensure compliance with DGCA, BCAS, AAI, ICAO, and applicable aviation regulations. - Monitor runway, taxiway, apron, and airfield operations to maintain operational safety and efficiency. - Lead airport emergency preparedness and response mechanisms. Terminal & Passenger Operations - Ensure superior passenger experience across check-in, security, boarding, arrival, baggage handling, and customer facilitation processes. - Drive service quality initiatives and passenger satisfaction metrics. - Collaborate with airlines and service partners to improve operational performance. Safety, Security & Compliance - Ensure adherence to all safety, security, and regulatory requirements. - Lead operational risk assessments, audits, inspections, and compliance reviews. - Monitor implementation of Safety Management System (SMS) and Airport Emergency Plan (AEP). - Coordinate with regulatory authorities for inspections and certifications. Stakeholder Management - Act as the key interface with airlines, ground handlers, CISF, BCAS, DGCA, AAI, customs, immigration, and other stakeholders. - Facilitate effective coordination among internal and external agencies for smooth airport operations. - Lead regular operational review meetings and crisis management discussions. Commercial & Financial Management - Optimize operational costs while maintaining high service standards. - Monitor operational KPIs and productivity metrics. - Support business growth through operational excellence and process improvements. People Leadership - Lead and develop high-performing airport operations teams. - Build succession planning, capability development, and talent management initiatives. - Foster a culture of safety, accountability, customer focus, and continuous improvement. Technology & Innovation - Drive implementation of digital and smart airport initiatives. - Leverage operational analytics and technology solutions for process optimization and efficiency enhancement. - Support automation and future-ready airport operational systems. **Qualifications** - Bachelor's degree in aviation management, Engineering, Airport Operations, Business Administration, or related discipline. - 15–20+ years of experience in airport operations, aviation, airlines, or airport infrastructure sectors.