Head Operation

Job description

Responsibilities Operational Leadership • Lead overall airport operations including airside, terminal, landside, and ancillary operational functions. • Ensure seamless airport functioning with focus on safety, efficiency, service quality, and regulatory compliance. • Develop and implement operational strategies, policies, SOPs, and performance standards. • Drive operational readiness for current and future airport expansion projects. Airside Operations Management • Oversee aircraft movements, apron operations, stand allocation, A-CDM activities, and turnaround performance. • Ensure compliance with DGCA, BCAS, AAI, ICAO, and applicable aviation regulations. • Monitor runway, taxiway, apron, and airfield operations to maintain operational safety and efficiency. • Lead airport emergency preparedness and response mechanisms. Terminal & Passenger Operations • Ensure superior passenger experience across check-in, security, boarding, arrival, baggage handling, and customer facilitation processes. • Drive service quality initiatives and passenger satisfaction metrics. • Collaborate with airlines and service partners to improve operational performance. Safety, Security & Compliance • Ensure adherence to all safety, security, and regulatory requirements. • Lead operational risk assessments, audits, inspections, and compliance reviews. • Monitor implementation of Safety Management System (SMS) and Airport Emergency Plan (AEP). • Coordinate with regulatory authorities for inspections and certifications. Stakeholder Management • Act as the key interface with airlines, ground handlers, CISF, BCAS, DGCA, AAI, customs, immigration, and other stakeholders. • Facilitate effective coordination among internal and external agencies for smooth airport operations. • Lead regular operational review meetings and crisis management discussions. Commercial & Financial Management • Optimize operational costs while maintaining high service standards. • Monitor operational KPIs and productivity metrics. • Support business growth through operational excellence and process improvements. People Leadership • Lead and develop high-performing airport operations teams. • Build succession planning, capability development, and talent management initiatives. • Foster a culture of safety, accountability, customer focus, and continuous improvement. Technology & Innovation • Drive implementation of digital and smart airport initiatives. • Leverage operational analytics and technology solutions for process optimization and efficiency enhancement. • Support automation and future-ready airport operational systems. Qualifications • Bachelor's degree in aviation management, Engineering, Airport Operations, Business Administration, or related discipline. • 15–20+ years of experience in airport operations, aviation, airlines, or airport infrastructure sectors.