Hiring For CCE/GA/BM || Rajkot

Job description

**Branch Manager** - Responsible for business growth, new customer acquisition, customer service, overall branch operations & compliance. - Drives field marketing and continuous customer acquisition & engagement in catchment area to meet branch targets for gold loans and other financial products. - Maintains portfolio quality by tracking gold quality and ROI. - Ensures valuation, process compliance, timely system approvals for loans. - Coordinates with audit teams; maintains registers and displays. - Follows up for interest collections to control NPAs; handles auctions. - Monitors team's activities across gold loans, cash, documents, leads generated and new customer acquisition. - Coaches, mentors, and trains team; provides timely feedback and motivation. - Maintains branch infrastructure and hygiene standards. **Gold Appraiser** - Attending to walk-in customers, addressing queries about the gold loan process and schemes offered. - Conducting gold valuations and identifying gold purity accurately. - Properly packing and storing gold and gold packets after loan disbursal. Returning gold ornaments to customers after loan closure. - Managing cash (system & physical) during loan disbursals, interest collection, and loan closures. - Create new CUID in system & modifications in LOS during Disbursal, Part Release / Payments & Loan Closure. - Maintain branch registers as per the guidelines Key / Cash / Packet Movements, Staff & Customer Visits etc. - Ensuring proper collection and storage of customer KYC documents. - Following up with customers for timely collection of interest and principal payments. - Providing good customer service at every step i.e. while pledging, releasing, or making interest payments. **Customer Care Executive** - Responsible to acquire New Customers for generating Gold Loan business and for other cross sell products. - Participate in field-marketing activities to improve the brand visibility of IIFL Finance Limited branch in the catchment areas and generate leads of prospective customers. - Drive & ensure continuous customer engagement through various channels. - Maintaining quality portfolio by tracking & controlling ROI. - Provide after sales service to existing customers and obtain references from them to increase the customer base. - Strong follow up on interest collections to keep NPAs (non-performing assets) under control. **Interested Candidates can share their Resumes at pratikkumar.soni@iifl.com or 7208947602**