Hiring For CCE & GA - Dahod

Job description

Customer Care Executive (CCE) - Gold Loan Division **Roles & responsibilities** - Handle walk-in customers and assist them with gold loan products. - Explain loan terms, interest rates, and repayment procedures to customers. - Perform KYC verification and ensure proper documentation. - Maintain strong follow-up with customers for loan renewals and repayments. - Manage customer queries, complaints, and service requests efficiently. - Support branch operations including vault management (as needed). - Coordinate with the sales team for lead conversion and customer engagement. - **Actively cross-sell health insurance and business loan products** to eligible customers. - **Achieve assigned sales targets** for third-party products as per company norms. - Ensure accurate data entry and reporting of cross-sell activities. Gold Appraiser (GA) **Roles and Responsibilities:** - Assess and evaluate the purity and weight of gold ornaments/jewelry for pledging. - Provide accurate valuation as per company guidelines and current market rates. - Maintain proper documentation and system entries for appraised items. - Handle pledged gold securely and ensure proper storage in the branch vault. - Assist in loan processing and ensure compliance with internal policies. - Support in gold auctions, loan closure, and coordination with credit operations. - **Promote and sell health insurance** and business loans to interested customers. - **Achieve monthly cross-sell targets** alongside core appraisal duties. - Contribute to overall branch performance and customer satisfaction. **Preferred candidate profile:** **Customer Care Executive**: candidates with **0-1 Yr experience** in **Sales or Marketing.** **Gold Appraiser :** Minimum **1 year of experience in Gold Checking & Sales**, preferably from **BFSI Sector**. Contact Details: HR Vaishnavi - 8356866455