Hiring For CCE & GA || Veraval/Chorwad/Maliya/Delwada

Job description

Gold Appraiser • Attending to walk-in customers, addressing queries about the gold loan process and schemes offered. • Conducting gold valuations and identifying gold purity accurately. • Properly packing and storing gold and gold packets after loan disbursal. Returning gold ornaments to customers after loan closure. • Managing cash (system & physical) during loan disbursals, interest collection, and loan closures. • Create new CUID in system & modifications in LOS during Disbursal, Part Release / Payments & Loan Closure. • Maintain branch registers as per the guidelines Key / Cash / Packet Movements, Staff & Customer Visits etc. • Ensuring proper collection and storage of customer KYC documents. • Following up with customers for timely collection of interest and principal payments. • Providing good customer service at every step i.e. while pledging, releasing, or making interest payments. Customer Care Executive • Responsible to acquire New Customers for generating Gold Loan business and for other cross sell products. • Participate in field-marketing activities to improve the brand visibility of IIFL Finance Limited branch in the catchment areas and generate leads of prospective customers. • Drive & ensure continuous customer engagement through various channels. • Maintaining quality portfolio by tracking & controlling ROI. • Provide after sales service to existing customers and obtain references from them to increase the customer base. • Strong follow up on interest collections to keep NPAs (non-performing assets) under control. Interested Candidates can share their Resumes at pratikkumar.soni@iifl.com or 7208947602