Hiring Process coach - Payment posting (Night shift)

Job description

Omega Healthcare Hiring Process Coach (Payment Posting) Chennai (Night Shift) Roles & Responsibilities • - Act as a Process Coach for the Payment Posting process. • - Train, coach, and mentor associates on AR and Payment Posting concepts, process guidelines, and client requirements. • - Provide floor support and resolve process-related queries and escalations. • - Monitor team productivity and quality against defined targets. • - Identify performance gaps and conduct refresher training sessions. • - Ensure adherence to client guidelines, SOPs, and Internal & External SLAs. • - Track and maintain productivity and quality reports. • - Work closely with Team Leads and Operations to improve team performance. • - Follow company policies and maintain process discipline. Preferred Candidate Profile • - Minimum 4+ years of experience in Payment Posting experience in US Healthcare RCM. • - Strong knowledge of AR Follow-up, Payment Posting, EOB/ERA processing, Denial Management, and RCM concepts. • - Experience in training, coaching, floor support, and query handling. • - Good communication, analytical, and problem-solving skills. • - Strong reporting and mentoring skills. • - Immediate joiners preferred. • - Willing to work in Night Shift (Chennai Location). Kindly share your resume to: suriyakala.rajasekar@omegahms.com