HO Performance Support Officer-Digital Sales-Digital Banking Kotak 811-Regional Sales

Job description

PSO\\_JD • Handling & resolution of customer queries, complaints received at the Branch through co-ordination with various stakeholders • Assisting customers in completion of FKYC • Providing on field support to the Sales team & Branch teams for 811 customer servicing • Handling rejection cases & curing/resolution of same through co-ordination with the Business team • Conducting regular training sessions with the field/Sales team to improve their productivity • Monthly reconciliation of biometric devices which are with the field team • Publishing regular MIS (as & when required) • Customer out calling (as & when required) Candidate Requirement • Graduate (any stream) with 1-2 years of experience preferably in Banking Industry • Strong Communication skills – Verbal and Written • Good knowledge of MS-Office (MS-Excel in particular) • Assertive attitude • Self Driven • Service mind set • Pay Scale: As per HR categorization