IDM Analyst - Engineer - IT-1

Job description

The ideal candidate will manage user access provisioning, deprovisioning, and ensure secure access management processes. Key Responsibilities: • Process user access provisioning and deprovisioning requests via IDM tools. • Assign roles based on subprocess and department. • Handle ServiceNow tickets for access creation, modification, and deactivation. • Provide email support for access-related queries and MFA setup assistance. • Ensure timely processing of deactivation requests (within 24 hours). • Maintain compliance with access control policies and SLAs. Required Skills & Qualifications: • Experience with IDM tools and user access management. • Familiarity with ServiceNow or similar ITSM platforms. • Understanding of IT security principles and access control. • Good communication skills for email and ticket-based support. • Ability to manage multiple requests with attention to detail. Preferred Qualifications: • Prior experience in IAM roles. • B.Tech/BCA preferred (any graduate acceptable).