IND Manager - Wealth - PA Operations

Job description

**AON IS IN THE BUSINESS OF BETTER DECISIONS** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed to our purpose as one firm, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. **Information About Business** Wealth Services business is an integral part of our Retirement & Investment practice. The goal of the Business is to provide industry-leading pensions administration services to our integrated Retirement Solutions clients. Our client base covers a broad range of industries, including banks, consulting companies, consumer goods and financial services. **General Description Of Role** Lead an operations team of 12+ colleagues which is part of a larger 50+ project team that conducts surveys to collect compensation data from corporate & business firms and used the data to create reports that help clients benchmark the external market, or prevailing compensation trends on jobs or skill sets that are comparable to those within the client organization. Clients use this data to evaluate their standing vis-a-via other organizations. The process involves analysis of data which includes rigorous auditing of compensation data, querying clients for doubts/ clarification, removal of compensation outliers keeping in mind the market benchmarks, if any, and finally work on report generation. **Job Responsibilities** - Leading, motivating, and mentoring direct reports and team members of pension administration, fostering collaboration, and resolving conflicts. - Setting and monitoring key performance indicators (KPIs), providing feedback, and ensuring team members meet performance standards. - Holds regular monthly connect with colleagues to review performance, discuss issues, manage expectations and provide constructive feedback. - Analyses team outputs and identify issues or trends connected to errors and time-consuming tasks - Accountable for overall team quality control, management of risks and escalations, audit and governance. - Uses talent management tools including succession planning and talent reviews to ensure that the right people are in the right roles for future growth and there is no Single Point of Failures in the team. - Identifying development needs and solutions in line with business needs based on the Aon Development Framework. - Owns and drives recognition practices in the team, responsible for recognizing colleagues and promoting the culture of recognizing others in the team. - The Manager provides support, coaching and delivers constructive feedback to team members and encourage all to take an active role in their own career development plan (CDP). - Conduct risk analysis and mitigation – Understanding of high impact risks, develop mitigation plans and governance - Provide process improvement ideas to simplify the process & reduce manual procedure. - Ensures updates and changes to processes are consulted with relevant stakeholders and the agreed change management processes are followed by colleagues. - Responsible for governance on project plan and milestones and do risk assessment - Undertake direct end-client communication with team members to resolve any data-cleaning issues. **Skills/Competencies Required** - Strong People/Team management skills - Prior experience on Quality framework is a must - Highly proficient with MS office tools - An effective communicator, confident to express your own views and demonstrate excellent interpersonal skills - Problem solving skills and time management skills - Should be flexible, keen on taking initiatives, takes accountability & ownership on all project related aspects and have a collaborative approach with peers. - Self-motivated and displays leadership qualities **How We Support Our Colleagues** In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued. 2583150