Infrastructure Systems Engineer III

Job description

• Middleware Knowledge is a must with having Tomat , Apache and strong linux application support analyst with middleware experience • 4 to 7 years of experience is required • Understanding of Web Request on above Web Servers • Would be required to support release application fixes and major/minor releases • Need to possess diagnosing and solving software faults skill • Responsible to report and track post product bugs, fixes and enhancement related along with product development team • Responsible to work on updating incident, remediation task, Problem root cause analysis task in ServiceNow application • Required to participate in Change management activities • Should possess ability to communicate with end users and capture tickets/incidents related to application over phone/IM • Should be available for on-call support as needed • Responding to callouts in a timely fashion Requirements: • BE Computer Science or related technical degree or work experience • Should have experience on working on highly available system either in on-premise hosting or cloud hosting model. • Strong communication skills and active listening • Strong teamwork ethic willing to jump in to assist others • Accountability, Ownership and Commitment to quality and deadlines • An independent worker who will take the initiative to ensure goals are metAbility to work under pressure with changing objectives and deadlines • Creative problem solver with strong analytical skills • Highly reliable and organized with strong attention to details, with ability to concurrently manage multiple tasks • Willing to work in shifts and weekends