Inside Sales Team Lead

Job description

**Role: Manager – Inside Sales** **Zolo | Coliving** **Drive the team. Own conversions. Build a high-performance sales floor.** **Why this role exists** Zolo’s inside sales engine is the primary driver of occupancy and revenue across its coliving portfolio. While individual associates handle customer conversations, consistent performance at scale depends on strong on-floor leadership. As we scale, the challenge is not just generating leads — it is ensuring high conversion rates, strong follow-up discipline, and a motivated, high-energy sales floor every day. This role exists to ensure that each team of inside sales associates operates with discipline, urgency, and intent — delivering consistent conversion outcomes while maintaining a strong customer experience. If the Associate Team Lead is strong, the team converts consistently. If the Associate Team Lead is weak, lead leakage, poor follow-ups, and low energy quickly impact revenue. **Your mandate is clear** - Own the performance of your inside sales team end-to-end - Drive daily conversions, follow-ups, and revenue outcomes - Coach and improve call quality, pitching, and objection handling - Maintain high energy, motivation, and discipline on the floor - Ensure zero lead leakage and strong CRM hygiene - Build a team that consistently meets and exceeds targets This is not a tracking role. It is active ownership of team performance and outcomes. **About Zolo** Finding dependable accommodation has historically been fragmented and inconsistent. People settled for compromises because the system offered few trustworthy options. Zolo reimagined living and hospitality as a connected journey. Zolo Coliving simplifies urban living. Z Vacations enables meaningful travel experiences. Z Hotels serves the modern traveler with consistency, warmth, and operational discipline. Today, over 100,000 people trust Zolo across different phases of life. Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term. **What you will be responsible for** 1. **Own Team Performance & Outcomes** - Take full accountability for team targets (calls, connects, conversions, revenue) - Track daily performance and take corrective actions - Identify gaps and drive recovery plans - Ensure no lead is missed or left unworked - Drive strong closure discipline across the team 2. **Drive Execution Discipline & Process Control** - Enforce strict follow-up discipline across all leads - Ensure accurate and real-time CRM updates - Maintain clean pipeline visibility and next actions - Prevent lead leakage through structured tracking - Build consistency in execution across team members 3. **Coach & Improve Call Quality** - Listen to calls and identify gaps in communication and pitching - Improve objection handling and closing ability - Conduct mock calls and roleplays - Provide specific, actionable feedback to team members - Drive improvement in conversion rates 4. **Lead Floor Energy & Team Motivation** - Maintain strong on-floor presence during peak hours - Drive urgency in calls, follow-ups, and closures - Keep team motivated during low-performance periods - Run daily huddles and performance check-ins - Create a high-energy, competitive environment 5. **Solve Problems in Real Time** - Identify issues impacting connects, conversion, or follow-ups - Take immediate corrective actions on-ground - Adjust approach based on performance trends - Escalate critical blockers quickly - Ensure issues are resolved and not repeated **What success looks like after 6–12 months** - Team consistently meets or exceeds targets - High conversion rates across all team members - Strong follow-up discipline with zero lead leakage - Noticeable improvement in team call quality and performance - High-energy, motivated, and performance-driven floor - Clean and reliable CRM pipeline The floor feels structured, energetic, and consistently high-performing. **Who this role is for** You will likely thrive here if: - You take ownership of team outcomes, not just your own - You enjoy coaching and improving others - You are comfortable in high-pressure, target-driven environments - You bring energy and intensity to the floor every day - You believe strong performance comes from discipline and consistency - You want to grow into a larger leadership role **Experience we value** - 2–4 years of experience in inside sales / calling roles - Strong individual sales performance track record - Experience mentoring or handling small teams (formal or informal) - Exposure to target-driven environments with daily tracking - Strong communication and customer handling skills Hospitality experience is not required. Ownership, coaching ability, and execution discipline are critical. **The impact you will have** You will directly influence team conversions and revenue outcomes. You will shape the performance and growth of multiple sales associates. You will define the energy and culture of the sales floor. You will impact occupancy and business performance at scale. **Why join now** Zolo is scaling its inside sales engine rapidly across cities. Consistency in execution and conversion will define success. This role is a key stepping stone to larger leadership roles within the organization. If you believe performance comes from ownership, discipline, and coaching — this is the right opportunity.