Insurance Associate

Job description

- Essential Functions **The key deliverables of the role will include but will not be restricted to the details below:** - Process billing and remittance related services for various MetLife products across Regional Business and National and Specialty Markets including below: Ø Bill review and release Ø Billing issue resolution Ø D&U and Suspense reconciliation Ø Payment application Ø Refund processing - Ensure that the allocated inventory/task is completed within recommended timelines and accuracy thresholds - Build excellent business relationship with customer groups, peers and seniors - Able to work as a natural team-player in the business functions - Maintain cordial communication with internal and external stakeholder with regards to process and issue resolution - Provide inputs on process and system to the team members - Responds promptly and calmly to changing events and situations - Effectively responds to actions and reactions when faced with difficult situations, negativity in the workplace, or corporate policies that may not be agreed with **Knowledge, Skills And Abilities** **Education** - College (Graduation in any stream) **Experience** - Professional from the Operations with at least 0-4 years of working experience of which at least 1 year work experience in a BPO operations environment in the specific insurance sector **Knowledge and skills** (general and technical) - Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of business procedure and policies - Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers - Demonstrated ability to manage stress - Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs - Should have Problem Solving/Analytical Ability along with ‘Judgment and Decision Making’ skills - High energy and resilience level - Strong computing skills. Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy) - Self-initiated, drive and zeal for continuous improvement - Knowledge of the function, process and systems - Basic knowledge of MS office applications (Excel, Word, PowerPoint) - Clear written and verbal communication with internal and external stakeholder including end customers. Proficient in E-mail management. - Knowledge of Insurance principles in relation to the US Insurance industry