Insurance Associate

Job description

• Essential Functions The key deliverables of the role will include but will not be restricted to the details below: • Process billing and remittance related services for various MetLife products across Regional Business and National and Specialty Markets including below: Ø Bill review and release Ø Billing issue resolution Ø D&U and Suspense reconciliation Ø Payment application Ø Refund processing • Ensure that the allocated inventory/task is completed within recommended timelines and accuracy thresholds • Build excellent business relationship with customer groups, peers and seniors • Able to work as a natural team-player in the business functions • Maintain cordial communication with internal and external stakeholder with regards to process and issue resolution • Provide inputs on process and system to the team members • Responds promptly and calmly to changing events and situations • Effectively responds to actions and reactions when faced with difficult situations, negativity in the workplace, or corporate policies that may not be agreed with Knowledge, Skills And Abilities Education • College (Graduation in any stream) Experience • Professional from the Operations with at least 0-4 years of working experience of which at least 1 year work experience in a BPO operations environment in the specific insurance sector Knowledge and skills (general and technical) • Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of business procedure and policies • Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers • Demonstrated ability to manage stress • Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs • Should have Problem Solving/Analytical Ability along with ‘Judgment and Decision Making’ skills • High energy and resilience level • Strong computing skills. Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy) • Self-initiated, drive and zeal for continuous improvement • Knowledge of the function, process and systems • Basic knowledge of MS office applications (Excel, Word, PowerPoint) • Clear written and verbal communication with internal and external stakeholder including end customers. Proficient in E-mail management. • Knowledge of Insurance principles in relation to the US Insurance industry