Virtual Drive for Freshers - Customer Service - 12 Sept 2026 - 13 Sept 2026

Job description

Virtual Drive for Customer Support Executive (Voice) for HCLTECH HCL Tech Hiring for US/UK Voice Process 12-Sept- 2026 & 13- Sept 2026 Virtual Drive Timing- 11:00 AM-1 PM Interview Link: 12-Sept-26 (Saturday) Join: https://teams.microsoft.com/meet/440726313060650?p=D015yS0YqvWgkncxOU Meeting ID: 440 726 313 060 650 Passcode: 6Gc2nT2P 13-Sept-26 (Sunday) Join: https://teams.microsoft.com/meet/467785086463975?p=xgzH4Pwqf2KoxGh4eq Meeting ID: 467 785 086 463 975 Passcode: co3uT74M Designation: Customer Care Representative-Freshers Any Grad/UG can apply (No Regular Students / No Law Graduate) B.tech, MTech, BCA and MCA is not eligible. Work Location: Noida Two Way Cabs Available Job Description - Customer Service Executive - Fresher Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers. Work Experience & Qualification criteria: • Excellent communication skills - both verbal and written - with a professional telephone etiquette • Helpful, empathetic, and enthusiastic about customer service • Freshers in US/UK Inbound calling preferably in Banking domain Job Description • Answer all inbound queries as per call flow procedure. • Adherence to process to ensure high quality and customer service. • Follow escalation procedures for issues uncontrollable at agent level First call resolution. • Break schedule adherence. • Involvement in motivational activities, implementing feedback given during monitoring sessions. • Updating various logs like escalation log, complaint tracker etc. • Ensuring data security - proprietary data of customers