Integrated Logistics Customer Onboarding - Engineer

Job description

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎ &#13; The Customer Onboarding Engineer plays a crucial role in the onboarding of new customers. This position is responsible for defining processes for Operations in alignment with the customer’s sales & operations planning processes and the Kuehne Nagel Blueprint. With strong communication skills and a proactive approach to problem-solving, the Engineers collaborates with customers, Operations, technical team members and the finance organisation to drive seamless customer onboarding and process optimization. How you create impact &#13; • Create processes which will serve our customer’s logistics processes but also our operational standards and Blueprint • Ensure process changes align with business objectives (such as Productivity) and the assumed sales cost driver model productivity • Highlight any process deviations which are not in line with our business objectives • Clearly articulate requirements and explain complex processes to customers, operations, technical team members and cross-functional teams • Identify potential roadblocks in customer onboarding and proactively develop solutions to mitigate risks • Document and analyze customer requirements meticulously, ensuring solutions are adaptable across diverse environments • Evaluate customer demands critically, challenge inefficient requests, and recommend solutions that support long-term operational goals • Facilitate client workshops, providing clear explanations of our standard processes and ensuring customer expectations are aligned • Create financial process flows for Freight Audit and Payment which are in line with Kuehne + Nagel’s accounting and controlling guidelines • Collaborate closely with internal teams and external stakeholders to ensure a smooth onboarding experience and timely decision-making What we would like you to bring &#13; • Proven experience in logistics process analysis and financial controlling or accounting • Strong verbal and written communication skills to articulate technical and operational concepts effectively • Excellent problem-solving abilities with a proactive approach to identifying and addressing potential challenges • Detail-oriented mindset with a meticulous approach to documentation and process configuration • <span style="font-family: verdana, geneva, sans-serif; font-size: 10