Internal Communications Manager

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.  By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.  Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.  Job Description What You'll Do Internal Communications & Employee Engagement • Support the development and execution of global internal communications programs and initiatives. • Draft, edit, and publish communications across multiple channels and employee audiences. • Help execute company meetings, leadership forums, organizational announcements, and employee engagement initiatives. • Contribute to communications plans that improve employee understanding of company priorities, strategy, and business performance. • Support recognition programs, culture initiatives, and key moments across the employee lifecycle. Business Partnership & Stakeholder Support • Partner with communications colleagues and business stakeholders to support communications needs across the organization. • Help bring global initiatives and company priorities to life for employees in India. • Support communications planning and execution for leadership events, employee engagement programs, and business updates. • Build trusted relationships across functions and geographies to ensure coordinated and effective communications. Storytelling & Content Development • Identify, develop, and amplify stories that showcase employee achievements, customer impact, innovation, and business success. • Translate complex business topics into clear, engaging, and accessible communications. • Create content that strengthens employee connection to Sprinklr's strategy, culture, and customers. • Help maintain a consistent voice and narrative across internal communications channels. Communications Innovation • Leverage Microsoft 365, Teams, SharePoint, Copilot, and related technologies to improve communications effectiveness. • Explore AI-powered tools and workflows to enhance content creation, planning, measurement, and execution. • Bring fresh ideas and creative approaches to employee engagement and storytelling. • Help identify opportunities to improve communications processes, reach, and impact. What You'll Need to Succeed • 3-5 years of experience in internal communications, corporate communications, employee engagement, public relations, journalism, content development, or related field. • Exceptional written and verbal communication skills. • Strong storytelling, editing, and content development capabilities. • Excellent attention to detail and commitment to quality. • Strong organizational and project management skills. • Ability to manage multiple priorities in a fast-paced environment. • Strong proficiency with Microsoft 365 tools, including Teams, PowerPoint, Word, SharePoint, and Copilot. • Demonstrated curiosity about AI and emerging technologies and how they can enhance communications. • Collaborative mindset with the ability to build relationships across teams and levels of the organization. Preferred Experience • Experience supporting employee communications or engagement programs. • Experience working in a global organization with geographically distributed teams. • Experience creating presentations, editorial content, newsletters, or event communications. • Technology, SaaS, or enterprise software experience is a plus. Why This Role Matters Great communications help employees understand where we're going, why it matters, and how their work contributes to our success. This role will help bring Sprinklr's strategy, culture, and customer stories to life for employees around the world while supporting our employee populations in India. It's an opportunity to build expertise across internal communications, employee engagement, storytelling, and communications innovation while making a meaningful impact on the employee experience. We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:  • Lead a new category of enterprise software that we call Unified-CXM.  • Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.  • Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product: Customers who value exceptional customer experiences have what they need on our single unif