Key Account Manager

Job description

Role Title: Key Account Manager Job Description As a Key Account Manager, we are looking for passionate individuals who can maintain and enhance existing client relationships through cross-selling and up-selling our services, while also creating new business opportunities wherever possible. Key Responsibilities The Key Account Manager should be able to: • Develop a good understanding of customers' needs, their industry, competitors, and market pressures, and incorporate these insights into compelling value propositions. • Communicate effectively and build strong relationships with decision-makers at every level, earning their trust and becoming a valued advisor on business, technology, and operational challenges. • Open new buyer relationships and create new revenue streams within customer organizations by identifying contacts and initiating discussions. • Conduct Quarterly Business Reviews (QBRs), understand customer challenges, ensure customer satisfaction (CSAT), and partner with delivery managers and technical teams to maintain a seamless client relationship. • Forecast revenue and resource requirements for customer engagements in a timely manner to ensure a superior customer experience. • Spearhead pitches and new business development initiatives within the assigned portfolio. Write proposals and manage deals through to contract closure. • Maintain close oversight of all work in progress. • Manage and grow Fortune 1000 (F1000) accounts. • Exposure to the BFSI (Banking, Financial Services, and Insurance) domain would be an added advantage. Skills and Qualifications • Positive attitude, quick thinker, and strong problem-solver with the flexibility and resilience to operate independently in high-pressure situations. • Strong interpersonal skills and excellent written and verbal communication in English. • Prior successful experience in sales/account management within enterprise software services. • Experience in Analytics & Big Data services would be an added advantage. • Strong solution-selling and delivery management experience. • Proven track record of consistent overachievement against targets. Education & Experience • Minimum Bachelor's degree in a technical or business discipline. • 4-8 years of overall experience, with a minimum of 3-5 years of post-MBA experience in B2B Sales and Account Management for enterprise customers. • Experience in technology and consultative selling. • MBA from Tier 1 or Tier 2 business schools preferred. Note: By submitting your application, you consent to being contacted by our Talent Acquisition team via phone call, email, SMS, WhatsApp, or other communication channels regarding your application and relevant career opportunities.