L 2 level Transaction Processing Executive/Officer –US Banking process- Non-Voice BPS (US Client)

Job description

Role description Requirement for the Position of Trainee Transaction Processing Officer Company: Mphasis Limited About Mphasis: Mphasis has been a leading provider of core IT services to global marquee customers for over 25 years; bringing in best- of-class expertise in the foundational services of Application Development and Maintenance, Infrastructure Services. To this existing suite of services, Mphasis has been nimble and agile in integrating and building specialization to enable futureproofing of the organization as well as its customers. Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. For more details Please login to our website . Target Audience: 2024 Graduates and Postgraduates from recognized universities can apply. Tech background will not be Locations of work: Bangalore and Pune. Level: 2 Band: 5 Pre-requisites: • - Good and sound knowledge of US Banking process – preferably US Banking • Insurance Operations & Policy Processing • Customer/KYC Verification • Customer AML Verification • MS Excel (VLOOKUP, Pivot Tables), MS Word & PowerPoint • Stakeholder Coordination & SLA Compliance • Data Accuracy & Confidentiality. 100% Accurate work required as Errors will have Financial impacts from Client and their Customer side Job Description: • Processing tasks assigned as per defined process SLA and providing solutions within the timelines. • Meeting individual KRAs through productivity, accuracy, product knowledge, and schedule adherence. • Understanding client requirement and resolving queries through emails. • Adhering to company’s compliances and policies. • Completely work from office Behavioral Skills : • Strictly US Shift Working Hours ( India Night Shifts) – should be flexible to do Over Time duty if required. • Punctual and adherence to attendance and Leaves • To report to Team Lead and follow the Instructions and the HR Policies as per Company Certification: • Education: 12 + 3 Degree Education is mandatory – B Com, BBA and BBM Graduates preferred, however Candidate with good work experience (similar BPO field and domain) but with other Specialization will also be looked into. • Additional Certification on Stock Market Subjects is added advantage. • No Engineering / Tech Graduates Experience requirements: • Candidate should have minimum 6 months to 1 year work experience in similar BPO field – preferable from US Banking (primary preference) • Secondary preference will be for Candidates who have experience in other BPO domains like Accounting, Insurance, Health Care etc will also be considered. Expected Competencies: • Interpersonal Effectiveness: Candidate should be a team player and demonstrate required aptitude and attitude towards work and the Team. • Service Orientation: Candidate should be Customer Centric and committed to deliver the best to Customers and the Business. Thank you!