LEAD BUSINESS ANALYST - ServiceNow

Job description

**Job Description- Business Analyst ? ServiceNow** - Total Years of Experience ? Minimum 10 to 14 years - Relevant ServiceNow Experience ? Minimum 8 to 10 Years - Determine and define business needs and global requirements to develop and continue the growth of a multi-instance ServiceNow environment with primary focus on the agile process. - A proven track record in SN agile management, ideally with a strong background in delivering strategic ServiceNow IT Service management solutions. - Owns the support and enhancement process (known as "business as usual") for ServiceNow COE and working closely with business stakeholders. - Manages and communicates ServiceNow release/sprint schedules & reporting to stakeholders & COE groups. - Document user stories/scrum tasks with clear functional requirement in the acceptance criteria for technical team understanding. - Document and map current ITSM processes and perform gap analyses against desired or best practice, preferably using industry standard techniques and frameworks such as Lean and ITIL - Work closely with process owners and request type owners to prompt and agree requirements for request workflows and IT self-service on ServiceNow instance - Work directly with end users to resolve escalated issues/defects within ServiceNow ServiceNow