Lead – Global HR Operations Transitions & Transformation

Job description

Company Description Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait. We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets). ‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization. Job Description Lead – Global HR Operations Transitions & Transformation Role Purpose We are seeking a highly energetic, hands-on, and transformation-focused HR Operations professional to lead the discovery, standardization, and centralization of HR processes across international geographies, with focus on non-English speaking countries across LATAM, CIS, Russia, Eastern Europe, and other emerging regions. This role will be instrumental in building a scalable Global HR Operations model by conducting process discovery, documenting current-state operations, designing future-state processes, creating SOPs, and establishing a global Hub & Spoke operating model over the next 12-18 months. The ideal candidate has deep experience in Global HR Shared Services, HR transitions, process centralization, and operating model design, and can effectively work across different cultures, languages, and stakeholder groups. Over time, this role could evolve into a broader HR Operations leadership position covering International Operations, India Operations, or Shared Services delivery, requiring a high degree of flexibility and fungibility. Key Responsibilities Global Process Discovery & Assessment • Lead process discovery workshops with HR teams across multiple international geographies. • Understand and document country-specific HR processes, regulatory requirements, controls, and service models. • Assess current operational maturity and identify opportunities for standardization and centralization. • Conduct detailed process mapping of end-to-end Hire-to-Retire lifecycle processes. • Capture process variations, dependencies, system interactions, and localized practices. Global Process Standardization • Define global standard processes while accommodating mandatory local compliance requirements. • Challenge legacy practices and eliminate redundant, non-value-added activities. • Drive simplification, harmonization, and process optimization across countries. • Establish standard process flows, controls, ownership models, and service governance frameworks. • Develop global process standards, policies, and operating procedures. SOP Development & Knowledge Management • Create high-quality SOPs, process maps, work instructions, RACI matrices, and governance documentation. • Build and maintain a centralized process repository for all international HR operations. • Ensure processes are audit-ready, scalable, and knowledge-transfer friendly. • Drive documentation standards across all transitioned processes. • Create operational playbooks for future growth and expansion. HR Operations Centralization & Transition • Design and execute the roadmap for transitioning international HR processes into HR Direct. • Build business cases and transition strategies for process migration. • Lead knowledge transfer and stabilization activities during transitions. • Identify opportunities for consolidation into shared services delivery. • Support successful migration of services from country teams to centralized operations. Hub & Spoke Operating Model Design • Lead the design and implementation of a Global Hub & Spoke operating model. • Define process ownership, service delivery responsibilities, escalation paths, and governance structures. • Recommend optimal allocation of activities between global hubs and local country teams. • Develop service catalogues, SLAs, KPIs, and operational governance mechanisms. • Ensure sustainable scalability of the operating model. Lifecycle Process Ownership Drive discovery, standardization, and transition of: • Recruitment Operations • Onboarding & Pre-boarding • Employee Data Management • Payroll Inputs & Administration • Benefits Administration • Performance Management Operations • Rewards Administration • Learning Administration • Employee Lifecycle Transactions • Mobility & Expatriate Administration • Offboarding & Separation • HR Helpdesk & Query Management • Record Management & Compliance **Transformation &