AVP, HR Operations

Job description

Job Description : About Us : With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 27,000 talented people come together at Diageo to create the magic behind our much-loved brands. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's individual passions, commitments and specialist skills. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential. Context/Scope:  The HR Operations team is engaged in the administration of a broad range of HR activities associated with the employment cycle. The team acts as the first point of contact for queries from managers and staff across the market and also provides a comprehensive administrative support service to the human resources team, supporting projects undertaken within the human resources department. The AVP – HR Operations will lead the provision of a high-quality and adaptable HR service, coordinating workflow and ensuring that the operations team is effectively motivated in the continuous improvement of all HR Operations  Dimensions:    Financial   Responsible for ensuring operational efficiency, SLA adherence, and effective service delivery across HR Operations  Market/Role  Complexity    Partners with market stakeholders, First Point Leadership team, Global Process Delivery teams, internal customers, and external customers to lead operations across assigned markets and ensure consistent service delivery  Leadership Responsibilities    Leads, mentors, and develops HR Co-ordinators and HR Assistants to ensure excellent performance, continuous development, and strong team capability.   Purpose of Role  To lead a high-quality HR Operations function by ensuring accurate, timely, and customer-focused service delivery while driving process improvement, simplification, and operational excellence across the team  Top 3-5 Accountabilities  Lead the team to ensure delivery of an excellent and accurate HR operations service to customers.    Lead a culture of innovation by championing AI-enabled ways of working, encouraging constructive challenge, and creating a psychologically safe environment where teams continuously simplify, transform, and improve HR services while delivering measurable business value.    Act as a role model for HR Co-Ordinator and HR Assistants, mentoring and developing team members to ensure excellent performance and realization of their potential.    Supervise the delivery of HR Operations, leading workflow to ensure accurate, high-quality, and timely<span