Lead/Senior Business Analyst - Insurance with Scrum Master

Job description

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. We are seeking a Lead/Senior Business Analyst – Insurance with Scrum Master expertise to bridge business and technical teams across the insurance value chain, driving requirements analysis, Agile delivery, and stakeholder collaboration to achieve measurable business outcomes. Responsibilities • Partner with business stakeholders to understand objectives, pain points, and regulatory/process constraints in the insurance value chain (e.g., Policy, Billing, Claims, Underwriting, CRM/Distribution) • Elicit, analyze, and document requirements using workshops, interviews, story mapping, process mapping, and data analysis • Translate requirements into user stories, acceptance criteria, process flows (AS-IS / TO-BE), functional specs, and wireframes as needed • Maintain and refine the product backlog in collaboration with Product Owner/business leads to ensure clarity, completeness, and testability • Support UAT through preparation of test scenarios, coordination of business users, defect management, and traceability from requirements to outcomes • Define and track business KPIs (e.g., cycle time reduction, claim leakage controls, STP rates, NPS improvements) • Drive Agile ceremonies: Sprint Planning, Daily Stand-ups, Backlog Grooming, Sprint Reviews, Retrospectives • Plan and manage delivery scope, schedule, dependencies, risks, RAID logs, and release milestones • Coordinate work across teams (engineering, QA, data, architecture, operations, vendors) to ensure consistent delivery and communication • Communicate status clearly to leadership and stakeholders via dashboards, weekly updates, and executive-ready summaries • Act as a bridge between business and technical teams to ensure shared understanding of requirements and constraints • Collaborate with architects and SMEs on integration needs (e.g., PAS, claims systems, billing, document management, external data providers) Requirements • 6-15 years of overall experience in IT • 8+ years of experience in a combined Business Analyst / Agile PM / Scrum Master / Delivery Lead capacity • Background in the insurance domain across one or more areas: Claims, Underwriting, Policy Administration, Billing, Reinsurance, Distribution • Skills in writing epics, user stories, and acceptance criteria, with the capability to lead other BAs to drive this cycle effectively • Practical experience delivering projects in Agile, Scrum, and Kanban environments • Understanding of SDLC, testing lifecycle, and release management • Excellent communication, facilitation, and stakeholder management skills • Familiarity with Jira, Confluence, and Azure DevOps We offer • Opportunity to work on technical challenges that may impact across geographies • Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications • Opportunity to share your ideas on international platforms • Sponsored Tech Talks & Hackathons • Unlimited access to LinkedIn learning solutions • Possibility to relocate to any EPAM office for short and long-term projects • Focused individual development • Benefit package: • Health benefits • Retirement benefits • Paid time off • Flexible benefits • Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)