Lead Support Analyst

Job description

Job Title: Lead Support Analyst Job Code: 13911 Country: IN City: Mumbai Skill Category: ITTechnology **Description:** As a part of TOC (Technical Operations Center) team candidate will play a vital role in ensuring the stability and performance of multiple infrastructure services such as UNIX, Networks, Storage and backup. Team member would also be responsible to deal with level 1 and 2 tasks, troubleshoot and resolve issues. Cross-functional skills are desired in managing multiple infrastructure equipment s such as servers, network devices in disciplines of Unix/Linux, Networks Storage and backup This will include ensuring operations run consistently in a standard way across all regions and that data is appropriately stored, protected or archived within agreed service levels. As part of the 24/7 service, you will be responsible for incident and change management and provide technical guidance to other members of the team or other infrastructure teams. **Role & Responsibilities:** - **Storage:** - Update and maintain standard operating procedures for SAN, NAS, Backup & Archive and ensure processes are followed. Maintain the health of the storage systems ensuring hardware faults and resolved by the vendor in a timely manner. - Monitor performance of storage and Veritas backup setup and the systems that rely on them. Perform emergency and planned maintenance of storage-based systems. - Create and execute storage-based change, Work on projects as assigned and work on other duties as assigned. - Maintain standard documentation and ensure adherence to the global standard is followed and build productive working relationships with peer teams. - **Networks:** - Working as part of a regional level 1 and 2 network support team, troubleshoot and resolve issues with the Network infrastructure platforms globally. - Should be experience of working on technologies of (Cisco/Bluecoat/Juniper device administration), Requires interactions with network vendors and carriers. Should be able to direct the carrier on calls to come a resolution feasible for the organisation. Should be able to work with different hardware/software vendors to resolve issues, give workarounds. - **UNIX/Linux:** - Level 1 Support: Serve as the initial point of contact for Level 1 operational issues, addressing and resolving them in a timely and effective manner. - Linux System Administration: Assist in the setup, configuration, and maintenance of Linux servers, ensuring their availability, performance, and security. Shifts (subject to change as per business needs): - 247 shifts covering all regions (Global Support) **Mandatory Skill Set :** **Infrastructure Domain** **Storage:** - Strong experience of administrating one or more enterprise storage and backup solutions with one or more Cloud providers - Strong experience of Hitachi storage solutions, with an exposure other storage solution - Proficient in administrating a Veritas backup solution - Familiar with LTO, S Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.