Lead System Engineer / Service Delivery Lead - ETL Support

Job description

Role & responsibilities • Stakeholder Management: Act as the primary liaison between business stakeholders and the ETL operations team, ensuring clear communication and alignment on priorities. • Delivery & Operational Management: Oversee daily production support activities, ensuring SLAs are met and incidents are resolved promptly. • Team Leadership: Lead and mentor a team of ETL support engineers, fostering collaboration, accountability, and continuous improvement. • ETL Operations: Manage and optimize ETL workflows, ensuring data pipelines are efficient, reliable, and scalable. • Automation & Optimization: Drive initiatives to automate repetitive tasks, improve system performance, and reduce manual intervention. • Incident & Problem Management: Handle escalations, root cause analysis, and long-term fixes for recurring issues. Preferred candidate profile • Overall 8+ Years of experience and a minimum of 3 years as a Team Lead in production support or ETL operations. • Technical Expertise: Snowflake Data warehousing and query optimization SQL Strong query writing and performance tuning Unix – Shell scripting and system operations Informatica – ETL workflows, optimization, automation, and support • Soft Skills: Strong communication, problem-solving, and decision-making abilities. • Bachelor’s degree in Computer Science, Information Technology, or related field. • Proven track record in ETL production support and team management. • Experience in automation initiatives and process optimization.