Loan operations

Job description

- **Job Description** **Job Family** Commercial Banking Operations **Job Profile** Commercial Loan Servicing Specialist **About the Role** Wells Fargo is seeking a **Commercial Loan Servicing Specialist** to support and service **Asset Based Lending (ABL)** portfolios covering **Agency, Bought Participation, and Bilateral lending structures** within Commercial Banking Operations. This role is responsible for independently processing moderately complex loan servicing activities, ensuring accurate execution, regulatory compliance, and strong customer outcomes across multiple deal structures. The role requires a solid working knowledge of commercial lending platforms (such as: **Loan IQ, LUCAS, STUCKEY, etc.**) and ABL servicing processes, including agent bank responsibilities and participant servicing. The position collaborates closely with Line of Business (Relationship and Portfolio Management teams), Risk, and Technology partners and supports timely resolution of client issues, operational risks, and process gaps. This is an **individual contributor role**, with accountability for quality, timeliness, and adherence to established procedures. **Key Responsibilities** **Asset Based Lending (ABL) Servicing Agency, Participation & Bilateral** - Independently process servicing activities for **moderately complex Asset Based Lending facilities**, including **Agentled deals, Bought Participations, and Bilateral loans**. - Support servicing of **revolving credit facilities, term loans, borrowing basedriven structures, and collateralbased facilities**. - Execute assigned loan servicing activities to ensure accurate and timely processing in accordance with credit agreements and servicing standards. - Review and process: o Interest, fees, principal activity, and repricing events o Amendments, waivers, renewals, and restructurings o Borrowing base updates, collateraldriven changes, and availability calculations - Identify servicing exceptions, data inconsistencies, or documentation gaps and escalate in a timely manner to ensure resolution. - Ensure compliance with policies, procedures, and servicelevel expectations while processing customer, system, or operational requests. - Identify potential system, data, or process gaps and raise recommendations for procedural improvements or control enhancements. - Adhere to and support updates of standard operating procedures (SOPs) and system documentation aligned to ABL servicing. - Complete onboarding milestones and role readiness requirements within defined timelines. - Apply training, procedural guidance, and system knowledge to daily processing to ensure accuracy, consistency, and risk mitigation. - Support knowledgesharing initiatives by providing feedback, participating in peer learning, and contributing to documentation updates. - **Stakeholder Collaboration** - Partner with Line of Business, Control & Risk, Technology, and upstream/downstream operations teams to support effective ABL loan servicing outcomes. - Coordinate resolution of assigned customer service requests involving internal teams and external counterparties. - Collaborate with peers and senior specialists to resolve issues and meet daily and monthly deliverables. - Support processing deadlines, cutoff requirements, and endofday activities to ensure accurate and complete servicing output. - Contribute to continuous improvement initiatives within ABL Operations through disciplined execution and constructive feedback. - **Required Qualifications** - **8+ years** of Commercial Loan Servicing and/or Loan Operations experience, or equivalent demonstrated through work experience, training, military experience, or education. - **5+ years** of handson experience with **Loan IQ, LUCAS, STUCKEY**, or equivalent commercial lending platforms. - Working understanding of **Asset Based Lending products**, **Agency and Participation loan servicing concepts**, collateral structures, and servicing workflows. - Strong attention to detail with a demonstrated ability to ensure accurate and timely processing across multiple deal structures. - Good verbal, written, and interpersonal communication skills. - **Desired Qualifications** - Working knowledge of loan documentation and ability to interpret key elements of **Legal Credit Agreements**, including agency and participation provisions. - Ability to prioritize work, meet deadlines, and perform effectively in a fastpaced, deadlinedriven environment. - Strong analytical, problemsolving, and issueresolution skills. - Ability to work independently while contributing effectively within a team environment. - Demonstrated commitment to delivering highquality customer service and strong stakeholder support.