Manager, Accessories

Job description

**Responsibilities \& Key Deliverables** - --------------------------------------- **Role Overview** As part of the Mahindra Auto Accessories team, the Manager -- Marketplace will be responsible for driving the growth and performance of Accessories merchandise across leading online marketplaces. This role will manage end-to-end marketplace operations, including listings, promotions, seller account management, customer experience, and sales optimization. *** ** * ** *** **Key Responsibilities** **Marketplace Management** Manage Accessories business merchandise listings across Amazon, Flipkart, and other relevant marketplace platforms. Ensure product catalogs are accurate, updated, and aligned with brand guidelines and platform requirements. **Product Listing \& Content Optimization** Optimize product pages, descriptions, images, keywords, and content to improve discoverability and conversion rates. Monitor listing health and implement best practices to enhance marketplace performance. **Seller Account \& Customer Experience** Handle seller account management, compliance requirements, operational escalations, and platform coordination. Manage returns, customer queries, ratings, and reviews to ensure a superior customer experience. **Marketplace Analytics \& Performance Tracking** Track marketplace analytics, sales performance, conversion metrics, traffic, and category trends. Generate insights and recommendations to improve assortment performance and revenue outcomes. **Cross-functional Collaboration** Coordinate with merchandising, supply chain, customer service, and marketing teams to ensure inventory availability and seamless execution. Support new product launches and marketplace expansion initiatives. *** ** * ** *** **Key Skills \& Competencies** * Strong expertise in Amazon and Flipkart seller management. * Proficiency in marketplace analytics and performance optimization. * Strong understanding of e-commerce operations and digital commerce ecosystems. * Experience in catalog management, pricing, promotions, and conversion optimization. * Analytical mindset with the ability to interpret data and drive business decisions. * Excellent stakeholder management and communication skills. * Strong attention to detail and execution excellence. **Education Qualification** - -------------------------- **Experience \& Qualifications** * 5--7 years of experience in marketplace management, e-commerce operations, or digital commerce roles. * Bachelor's degree in Business Administration, Marketing, E-commerce, or related field. * Proven experience managing Amazon, Flipkart, and other marketplace channels. * Experience with marketplace reporting tools, seller dashboards, and performance analytics is preferred.