Manager - Claims

Job description

About Axis Max Life Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital. Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment. #ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply Job Description: 1. Litigation Handling & Case Management • Manage end-to-end litigation lifecycle for motor/health/other insurance claims. • Track court cases, MACT matters, consumer complaints, arbitration, and recovery suits. • Ensure timely filing of replies, written statements, affidavits, and appeals. • Maintain litigation MIS and case status updates. 2. Coordination with Legal Teams • Liaise with panel advocates, internal legal team, and external consultants. • Provide claim documents, investigation reports, and evidence required for legal proceedings. • Review legal drafts prepared by lawyers before submission. 3. Claims Analysis for Litigation • Evaluate claims from a legal standpoint to decide defensibility. • Identify fraudulent or inflated claims and recommend legal actions. • Provide litigation strategy inputs for high-value or complex claims. 4. Court & Regulatory Compliance • Ensure adherence to timelines set by courts, tribunals (MACT), and regulators (IRDAI). • Monitor case filings, hearings, and judgments. • Ensure compliance with legal documentation and record-keeping standards. 5. Settlement & Negotiation • Evaluate out-of-court settlement opportunities to reduce litigation costs. • Negotiate settlements in coordination with legal and claims teams. • Recommend reserve adjustments based on case developments. 6. Reporting & MIS • Prepare litigation MIS reports (case aging, win/loss ratio, provisions). • Analyze trends in litigation to improve claim handling processes. • Highlight high-risk cases to senior management. 7. Vendor & Legal Panel Management • Monitor performance of panel advocates. • Ensure cost control of legal expenses. • Evaluate effectiveness and recommend empanelment/de-empanelment. 8. Risk Management & Process Improvement • Identify gaps in claims handling leading to litigation. • Recommend process improvements to reduce future litigation. • Support fraud detection and prevention initiatives. Key Skills & Competencies • Strong knowledge of insurance claims and litigation processes • Familiarity with legal frameworks (MACT, Consumer Protection Act, Civil laws) • Analytical and decision-making skills • Stakeholder management and negotiation • Attention to detail and documentation accuracy • Ability to manage multiple legal cases simultaneously State: Home Office Branch: Gurugram -90C Department: Underwriting and Claims Function: Claims Posted On: 17-Sep-2026