Manager Experience and Hospitality

Job description

Job Title Manager Experience & Hospitality OperationsPosition TypeFull TimeFunctionCustomer Experience & HospitalityReports To General Manager Experience & Hospitality OperationsLocationCorporate Office Bengaluru Date Posted17th August 2026About UsFounded in 1975, Puravankara Limited is one of Indias most trusted real estate developers, with a legacy of over five decades. Headquartered in Bengaluru, the company has delivered landmark residential and commercial projects across major cities in India. With its two distinct brands Puravankara (premium housing) and Provident Housing (affordable housing), the Group caters to diverse customer segments. Puravankara is known for its quality construction, transparency, and customer-centric approach, and has pioneered innovative designs and sustainable practices in the real estate sector. Over the years, the company has built not just homes, but thriving communities, reflecting its vision of creating spaces that inspire and enhance everyday living. Key Responsibilities • Sites & Portfolio Ownership Take end-to-end ownership of Experience & Hospitality Operations across assigned projects within the zone, prioritising readiness, risks, interventions and consistent delivery of defined standards. • Site Readiness & Launch Execution Own readiness of assigned projects from pre-opening preparation through launch and post-launch stabilisation, ensuring customer-facing environments are ready to deliver the intended experience. • Readiness Assessment & Closure Conduct structured site assessments covering customer experience, hospitality, facilities, brand presentation, technology, safety, functionality and operational requirements; identify gaps and drive them through closure. • Customer Experience & Quality Assurance Assess each location through a customer lens, ensuring presentation, functionality, comfort, cleanliness, hospitality and service readiness meet defined standards. • Cross-Functional Coordination & Closure Work closely with Technical, Design, Marketing, Sales, Facilities, IT, Procurement and other teams to manage dependencies, resolve readiness issues and achieve agreed milestones. • Launch Planning & Execution Develop project-wise readiness plans, track critical timelines, identify risks early and ensure customer-facing requirements are completed before opening. • Operational Experience Reviews Conduct regular post-launch reviews to ensure customer-facing environments continue to meet defined experience, hospitality, presentation and operational standards. • Risk, Escalation & Problem Solving Identify readiness and operational risks early, recommend practical solutions and escalate critical dependencies requiring leadership intervention. • Cost & Resource Effectiveness Monitor readiness and operational requirements, identify opportunities for standardisation, resource efficiency and cost optimisation without compromising customer experience or quality. • Vendor & Partner Coordination Work with functional owners and service partners to monitor quality, timelines and service outcomes and drive corrective actions where required. • Performance Tracking & Reporting Maintain project readiness trackers, action plans, risk status, closure timelines and performance measures, providing clear visibility to the GM and leadership. • Continuous Improvement & Standardisation Capture project learnings, identify recurring issues and support development of standard solutions, specifications, checklists and practices that improve future launches and operations. Key Competencies: - • Customer-Focused Execution Evaluates readiness and operations through the customer lens. • Project & Operational Ownership Takes responsibility from planning through closure. • Cross-Functional Collaboration Aligns teams around common outcomes and timelines. • Problem Solving & Solutioning Resolves operational challenges practically. • Planning & Prioritisation Manages multiple projects, risks and dependencies. • Commercial Awareness Balances quality, experience, timeline and cost. • Decision Making & Accountability Acts with ownership and drives timely closure. • Discipline & Execution Excellence Delivers consistently with attention to standards and outcomes. Technical Skills • Site & Launch Readiness Readiness planning, pre-opening requirements, checklists and stabilisation. • Project & Site Operations Facilities, MEP interfaces, infrastructure and operational requirements. • Experience & Quality Assessment Customer-facing inspections, quality checks and standards validation. • Site Inspection & Closure Snag identification, closure tracking and readiness validation. • Project Planning & Tracking Milestones, dependencies, risks and action plans. • Cost & Resource Management Budget awareness, optimisation and standardisation. • Vendor & Service Coordination Performance, service levels, quality and delivery follow-up. • Data & Performance Reporting Readiness dashboards, trackers, trends and project reporting. Puravankara Limited is an equal opportunity employer. We value diversity and encourage applications from all qualified individuals.