Manager - Facility

Job description

Job Title Manager - Facility Job Description Summary Job Description KEY TASK AND RESPONSIBILITIES: To deliver high quality, prompt and courteous Facilities Management services at Teleperformance in support of their business needs in accordance with the Service Levels and Key Performance Indicators set out below. • To liaise with the customers representative regarding all matters outside of agreed delegated levels of authority. • Under guidance of Operation Manager to provide training, management and guidance to directly employed staff in accordance with C&W- PMSI Human Resource guidelines. • Ensure the Team is following Agreements terms and conditions on Working hours and attendance . • Monthly measurement of achievement of Key Performance Indicators and preparation of Monthly Management Report/ Quarterly Management Report and Half yearly management Report • Develop and maintain excellent relationships with the client on site as well as practice excellent teamwork and support for the other members of the service. • Maintain and continuously improve the quality of service and standards • Identify client needs and expectations and ensure client satisfaction • Deal professionally with customer feedback. Actively monitor and handle complaints. • Maintain the accounting, systems and processes with legible, precise, accurate and timely completion • Ensure prompt invoicing and recovery for the services rendered as per the agreement • Assess weekly and monthly figures and maintain adequate controls to monitor budget performance. Actively pursue and achieve budget targets and assist in budget compilation • Ensure security and maintenance of premises, equipment and stock • Use C& W and Teleperformance approved suppliers for all vendor related items • Keep know-how of current safety regulations in order to respond to emergency call-in situations in the facility and help to coordinate any related function to accommodate the safety of customers, visitors and staff • Assist in recruitment, selection and induction of staff in accordance with standards • Effectively lead, develop and motivate the service team, monitor and solve personnel issues as they arise within the department. • Manage Pest control of the site as per clients requirements • Manage all Cafeteria site as per clients requirements for enhancing Employees experience • Responsible for grooming, cleanliness, hygiene, uniforms and overall attitude of the staff, organize formal training and provide structured on-the-job training; identify and address individual training needs to provide on-site induction. INCO: Cushman & Wakefield