Manager-Finance & Accounts-Operations(Telecom & ISP)-Delhi

Job description

Roles & Responsibilities: • Develop and execute strategic business and operational plans aligned with organizational goals. • Drive business transformation, operational excellence, and sustainable revenue growth. • Identify and capitalize on new business opportunities and market expansion initiatives. • Lead end-to-end managed services operations to ensure service excellence and customer satisfaction. • Oversee service delivery, network operations, logistics, inventory, customer support, and field operations. • Establish robust governance, operational controls, and performance management frameworks. • Own P&L, budgeting, forecasting, and financial planning to achieve profitability targets. • Monitor business and operational KPIs to drive performance and cost optimization. • Partner with sales and marketing teams to accelerate customer acquisition and business growth. • Build and nurture strategic relationships with customers, partners, and key stakeholders. • Enhance customer experience through retention and continuous service improvement initiatives. • Ensure compliance with SLAs, quality standards, and customer commitments. • Drive continuous process improvements to enhance operational efficiency and service reliability. • Ensure compliance with regulatory, statutory, and corporate governance requirements. • Identify and mitigate operational and financial risks while ensuring business continuity. • Lead vendor negotiations and optimize partner performance to improve service delivery and reduce costs. • Build, mentor, and lead high-performing teams while fostering a culture of accountability, collaboration, and innovation. • Drive talent development, succession planning, and leadership capability across the organization. • Develop succession planning and talent development initiatives.