Manager-Sales

Job description

SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES Financial / Functional Perspective • Support achievement of Channel Sales targets related to revenue, cost control, and operational efficiency. • Assist in tracking budgets, expenses, and financial performance against plan. • Support identification of cost-saving opportunities and efficiency improvements. • Ensure timely and accurate data reporting for financial reviews. Customer Perspective • Support delivery of a positive customer and stakeholder experience. • Coordinate resolution of customer or internal stakeholder queries within defined timelines. • Ensure adherence to service standards and commitments defined in the AOP. • Support initiatives aimed at improving customer satisfaction scores. Internal Process Perspective • Execute assigned AOP initiatives and action plans as per defined timelines. • Maintain accurate MIS, trackers, and documentation for AOP reviews. • Coordinate with cross-functional teams across LTR to ensure smooth execution of plans. • Support process improvements, SOP adherence, and compliance requirements. • Participate in periodic performance reviews and audits. Learning & Growth / Developmental Perspective • Develop functional and behavioral skills required to meet AOP objectives. • Participate in training programs, reviews, and feedback sessions. • Apply learnings to improve productivity and quality of output. • Demonstrate ownership, accountability, and continuous improvement mindset.