Manager, Salesforce, Platform Advisory & Transformation, DTS - Global Capability Center

Job description

**Description** **About Alvarez & Marsal** Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M. **For Details, Please Visit The Company Website** http://www.alvarezandmarsal.com **About A&M Global Capability Center Private Limited** In 2023, A&M established a high-quality global capability center in India. The capability center has dedicated centers of expertise which work with A&M leadership across multiple business units and geographies to enable efficient service delivery to A&M clients. The GCC is designed to efficiently and innovatively scale client delivery teams to meet ongoing demands. It helps A&M's global business units expand their talent pool in India, allowing them to hire specialized professionals, maintain competitive pricing, accelerate delivery speeds with a hybrid onshore-offshore team, and leverage automation with top-tier digital and analytics talent. The GCC blends industry and consulting professionals across multiple domains to drive change and add value. Unlike traditional GCC models focused on back-office support, we partner with case teams for end-to-end case delivery and thought leadership. Nearly 90% of our consultants hold advanced degrees, and our leadership team boasts over 1000 years of combined experience. We serve all major markets, including the Americas, EMEA, and APAC, and work across various industries such as Consumer & Retail, Healthcare, Software & Technology, Automotive & Industrials, Hospitality & Leisure, Energy & Natural Resources, and Financial Services. As we embark on this unique journey, the firm is actively seeking to build a strong, capable team for the center. The GCC is growing rapidly and is already a 900+ member team. **The Team** **Our DTS Team Provides Following Services To Clients** - Data & Applied Intelligence - Helping clients in harnessing the power of data and cutting-edge analytics to drive intelligent decision-making and transform businesses. - Product and Innovation - Empowering clients to innovate, develop, and launch products that drives growth and competitive advantage. - Technology M&A and Strategy - Assist clients to manage the technology aspects and business enablement of complex M&A, integrations and carve-outs. - Technology Transformation - A&M helps clients create a scalable, cost-effective IT function that delivers the company's strategic vision and priorities. **How you will contribute?** We are seeking an experienced consulting leader with 10-15 years of experience in leading Salesforce programs and enterprise CRM transformations. The ideal candidate will bring a strong consulting background and have a proven track record of delivering complex Salesforce implementations while advising senior stakeholders. This role requires deep expertise in Customer Experience (CX) and Customer Relationship Management (CRM), along with exposure to emerging innovations such as GenAI and AI-driven capabilities within the Salesforce ecosystem. **Key Responsibilities** - Support the delivery of end-to-end Salesforce transformation programs for enterprise clients. - Engage with client stakeholders to understand business requirements and contribute to CRM and CX solutioning. - Lead solution architecture design sessions and translate business requirements into scalable Salesforce solutions - Provide oversight on configuration, customization, and integration work across Salesforce clouds - Review technical deliverables - data models, flow designs, integration specs - for quality and best practices - Ensure compliance with Salesforce Governor Limits, security models, and platform best practices - Contribute to the implementation of innovative Salesforce solutions, including GenAI and AI capabilities. - Manage and mentor small to mid-sized teams (10-15 members) across projects. - Collaborate with cross-functional and global teams to deliver high-quality project outcomes. - Act as a subject matter contributor in customer experience transformation and CRM initiative **Technical Responsibilities** - Hands-on experience with Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud - Proficiency in Salesforce CPQ, Field Service Lightning (FSL), and/or Revenue Cloud preferred - Strong command over Apex, Visualforce, Lightning Web Components (LWC), and Flows - Experience with declarative tools: Process Builder, Workflow Rules, and Record-Triggered Flows - Knowledge of Salesforce Data Cloud, MuleSoft, and Tableau integration patterns - Salesforce DevOps experience using tools like Copado, Gearset, or SFDX/VS Code pipelines - Experience with REST/SOAP API integrations and middleware platforms - Proficiency in Salesforce data migration tools: Data Loader, Workbench, Talend, or similar - Understanding of MDM concepts, data governance, and data quality frameworks - Awareness of Salesforce Einstein AI, Agentforce, and generative AI capabilities within the platform - Familiarity with Industry Clouds: Financial Services Cloud, Health Cloud, or Manufacturing Cloud **Qualifications** - Bachelor's degree (B.E. / B.Tech / B.Sc. / BCA / BBA) from a UGC-recognised Indian university or equivalent - 8–10 years of professional experience, with hands-on exposure to Salesforce consulting or CRM transformation programs. - Experience working in consulting environments, preferably with reputed consulting firms. - Strong understanding of Salesforce platforms and implementation methodologies. - Good stakeholder mana