Manager - Storage Branch Operations

Job description

Core Responsibilities: • Manage control all operational activities at Storage Hub • Ensure adequate coordination with branch operations and centralized operations team to maintain high quality service and customer satisfaction. • Ensure consistency with main operations center policies, procedures and workflow, while maintaining market specific practices necessary for competitive edge. • Stay abreast of changes related to the mortgage industry and bank changes related to the mortgage department and suggest changes to processes to ensure compliance. • Ensure timely inward of File/Docket /PDD /Tranches dispatched from branches • Managing scanning of Original Property documents and other critical documents as per defined process • PDD acknowledgement in Finone and Bancs system • Query resolution with co-ordination through branches • Timely File reconciliation and publishing MIS to management on defined regular intervals • Timely retrievals of documents as per agreed and defined SLA s • Adherence pre-defined DOA while exercising day today activities • Managing document retrievals for terminated contracts • Verification of Customer acknowledgement for terminated cases in SFDC as per defined process • Checking and ensure timely processing of vendor bills • Co-ordination and document retrievals for various audit activities • Accountable for storage hub operations activities and adhere to TAT and SLAs for all operations activities. • Ensure nil critical and repeated audit observations as well and nil open customer complaints beyond defined time lines Training to branches on process to ensure smooth functioning Graduate : Yes Masters/Postgraduate: Yes Desired Experience: Minimum • to • years in the field.