Manager - Storage Branch Operations

Job description

**Core Responsibilities:** - Manage control all operational activities at Storage Hub - Ensure adequate coordination with branch operations and centralized operations team to maintain high quality service and customer satisfaction. - Ensure consistency with main operations center policies, procedures and workflow, while maintaining market specific practices necessary for competitive edge. - Stay abreast of changes related to the mortgage industry and bank changes related to the mortgage department and suggest changes to processes to ensure compliance. - Ensure timely inward of File/Docket /PDD /Tranches dispatched from branches - Managing scanning of Original Property documents and other critical documents as per defined process - PDD acknowledgement in Finone and Bancs system - Query resolution with co-ordination through branches - Timely File reconciliation and publishing MIS to management on defined regular intervals - Timely retrievals of documents as per agreed and defined SLA s - Adherence pre-defined DOA while exercising day today activities - Managing document retrievals for terminated contracts - Verification of Customer acknowledgement for terminated cases in SFDC as per defined process - Checking and ensure timely processing of vendor bills - Co-ordination and document retrievals for various audit activities - Accountable for storage hub operations activities and adhere to TAT and SLAs for all operations activities. - Ensure nil critical and repeated audit observations as well and nil open customer complaints beyond defined time lines Training to branches on process to ensure smooth functioning **Graduate** : Yes **Masters/Postgraduate:** Yes **Desired Experience:** Minimum - to - years in the field.