MANAGER, TECHNOLOGY OPERATIONS

Job description

About Team: Building the right technology foundation for Infrastructure & platforms is vital to success at the scale of Walmart. Our team builds and maintains the foundational technologies that support the tech organization. Included in this are data platforms, enterprise architecture, DevOps, cloud computing, and infrastructure. All of these products and services are supported by scalable and powerful infrastructure, ensuring a secure and seamless employee and customer experience across stores, digital channels, and distribution centres. What you'll do: Lead and manage control room operations, ensuring effective monitoring, incident response, and resolution of system and batch-related issues. Guide the team during major incidents (P1/P2), driving swift recovery, minimizing business impact, and ensuring effective communication with stakeholders. Oversee batch operations (Control-M) and ensure prioritization of critical workflows to meet SLA commitments. Ensure stability and monitoring of mainframe systems (z/OS), including troubleshooting and escalation to appropriate support teams. Leverage tools such as GDPS, HMC, HCM, BMC (Mainview, AMI Ops), DB2/IMS for system operations and diagnostics. Utilize ServiceNow for incident management, ensuring timely ticket resolution, quality updates, and compliance with SLAs. Manage and optimize escalation processes using xMatters, ensuring timely alerting and response. Analyze operational performance using PowerBI dashboards, identifying trends and driving data-driven improvements. Ensure adherence to standard operating procedures (SOPs) and lead process improvement initiatives. Support and oversee change management activities, including maintenance, IPLs, and system updates. Collaborate with SMEs, infrastructure, and application teams to resolve recurring issues and improve system reliability. Oversee data center support activities, including batch processing, system health, and outage coordination. Drive audit and compliance requirements, ensuring adherence to internal controls and reporting standards. Lead shift operations and governance, ensuring effective communication through shift handovers and documentation. Provide leadership in hiring, onboarding, performance management, and associate development. Foster a culture of continuous improvement and innovation, encouraging adoption of digital tools and modern ways of working. What you'll bring: Minimum 4+ years of experience in mainframe operations or strong understanding of mainframe systems. Hands-on experience with z/OS environments and batch processing. Working knowledge of GDPS, HMC, HCM, BMC tools, DB2/IMS. Experience with ServiceNow for incident and change management. Exposure to Control-M or similar batch scheduling tools. Strong incident management and problem-solving skills. Ability to work extended hours, including weekends, to support operational needs. Experience in leading teams within a 24x7 operations environment. Knowledge of xMatters for alerting and escalation management. Experience using PowerBI or similar tools for operational reporting and insights. Familiarity with data center operations and infrastructure support. Understanding of Walmart hiring processes and performance management practices. Experience driving automation and operational efficiency initiatives. Customer Focus: Prioritizes business continuity and minimizes operational impact. Execution & Results: Drives SLA adherence, MTTR reduction, and operational excellence. Ownership: Takes accountability for end-to-end service delivery and outcomes. Talent Development: Coaches, mentors, and develops associates for growth and performance. Collaboration: Builds strong partnerships across cross-functional teams. Continuous Improvement: Champions innovation, automation, and process optimization. 24/7 operational environment with on-call and extended hours as needed High-pressure, mission-critical support setting Collaboration with global teams and stakeholders **About Walmart Global Tech** Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Work Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore/Chennai] office for daily work, with the flexibility for associates to manage their personal lives. **Benefits** Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Belonging We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. At