Merchant Acquisition - Process Manager (Compliance)

Job description

Role & responsibilities : • Ensure adherence to all regulatory requirements, Card Scheme mandates, and internal bank policies for the Merchant Acquiring and Credit Card businesses. • Track, follow up, and ensure timely closure of open issues arising from CIT, ORM, and PPAC observations before stipulated deadlines. • Review regulatorylinked processes for the business and conduct compliance testing/checks to validate control effectiveness and adherence. • Conduct RCSA testing for the business unit and ensure timely reporting of operational risk events in line with bank guidelines. • Ensure full adherence to regulatory requirements, card network rules, industry standards and internal compliance, audit, risk and policy guidelines. • Communicate bank and business policies effectively across the unit to ensure full understanding and implementation. • Disseminate regulatory guidelines received from the Compliance team to all relevant stakeholders within the unit. • Ensure timely and accurate implementation of regulatory requirements across all processes within the unit. • Conduct implementation testing of significant regulatory guidelines in coordination with the Central Compliance team. • Ensure timely submission of information and data requested by the Central Compliance team. • Review regulatory correspondence and ensure accurate and timely submission of responses. • Drive timely closure of pending open issues through followups and evidence verification. • Verify closure evidence to ensure adequacy and compliance with regulatory and internal expectations. • Ensure timely reporting and booking of operational loss events in accordance with operational risk policies. • Ensure timely reporting of frauds and law enforcement notices in Yes Vigil. • Conduct Root Cause Analysis (RCA) for high and significant operational risk events in coordination with the ORM team and implement mitigation measures. • Ensure comprehensive and timely submission of RCSA, including risk registers, control selfassessments and testing of assigned controls. • Ensure that all unit records are maintained in accordance with the banks record management framework. • Conduct periodic RCSA testing to ensure process controls, compliance, and mandate adherence.