Officer-Phone Banking

Job description

• Adhere to all Service and Business metrics set for the unit • Inform and suggest new banking products to customers • Take leads for new bank accounts according to laid down rules and guidelines • Participate in marketing and awareness campaigns being executed through the phone banking channel to create an enlarged customer base • Ensure to pick up 70+ calls per day • Ensure constant monitoring of peer staff to ensure Zero’ instances of mis selling • Provide continual evaluation of processes and procedures • Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers