Officer-Phone Banking

Job description

- Adhere to all Service and Business metrics set for the unit - Inform and suggest new banking products to customers - Take leads for new bank accounts according to laid down rules and guidelines - Participate in marketing and awareness campaigns being executed through the phone banking channel to create an enlarged customer base - Ensure to pick up 70+ calls per day - Ensure constant monitoring of peer staff to ensure Zero’ instances of mis selling - Provide continual evaluation of processes and procedures - Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers