Partner Operations Specialist

Job description

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role Wrike is looking for a Partner Operations Specialist to join our Partnerships team. In this mid-level role, you will be the operational engine powering our partner ecosystem. You will own the day-to-day execution of partner onboarding, communications, and system maintenance, while actively identifying opportunities to scale our operations. This is not just a traditional operations role—you will act as a change agent, leveraging modern AI tooling (like Gemini and ChatGPT) and Collaborative Work Management (CWM) platforms to automate manual tasks, build process efficiencies, and optimize our partner vendor management. Your Impact • Operational Execution: Own the end-to-end partner onboarding lifecycle, managing data collection (legal, billing, tax IDs), SFDC record creation, and Wrike onboarding workflows. • Process Efficiency & AI Innovation: Actively identify automation potential across our operations; design and deploy AI agents/workflows to streamline tracking, data validation, and reporting. • Partner Vendor Management: Review and process partner applications in PartnerStack, maintain lead forms, manage manual commissions, and validate partner-submitted lead registrations. • Change Management: Drive internal process efficiency by developing clear internal documentation, creating process guides, and helping teams adapt to optimized operational workflows. • Cross-Functional Collaboration: Partner closely with internal teams—including Legal, Billing, Sales, Partner Managers, and CSMs—to unblock onboarding bottlenecks and clarify system requirements. • Data Integrity & Reporting: Maintain CRM data health across Salesforce, PartnerStack, and Wrike, building out cohesive reports to provide a clear picture of partner performance. Your Qualifications • Experience: 2–4 years of experience in Partner Operations, Revenue Operations (RevOps), or Sales Operations, ideally within the B2B SaaS industry. • AI & Automation Savvy: Hands-on experience building custom AI agents or workflows using LLMs such as Gemini or ChatGPT to automate operational tasks. • Systems Expertise: Proficient with Salesforce (SFDC) and partner management platforms (experience with PartnerStack is a major plus). • CWM Proficiency: Strong working knowledge of Collaborative Work Management (CWM) tools (e.g., Wrike, Asana, Monday.com) to manage projects and track tasks. • Analytical Mindset: Comfortable working with disparate data sources to maintain data integrity and generate actionable operational reports. Standout Qualities • Change Agent Mindset: You don't just follow a process; you look for ways to make it 10x faster and smoother through change management and technology. • Relationship Builder: Exceptional interpersonal skills with a proven ability to build strong internal relationships and alignment across cross-functional departments. • Detail-Oriented Optimizer: You spot data gaps and process bottlenecks quickly and enjoy creating the documentation or automation needed to fix them. Team Dynamics You will join a fast-paced, highly collaborative Partnerships team. We believe in autonomy, continuous learning, and pushing the boundaries of how AI can make work more human. You will work closely with Legal, Finance, and Sales teams, serving as the central operational hub that connects our internal teams to our external partner network. Our Work Style At Wrike, we practice what we preach. We live in our own platform to collaborate transparently, minimize messy email threads, and keep execution focused. We value execution, open communication, and a proactive approach to solving problems. Why Join Wrike? • 18 calendar days of paid vacation • 12 days of National & Festival holidays (10 fixed, 2 flexible) • Sick Leave Compensation (5 Paid Uncertified Sick Days) • Menstrual Leave: Twelve (12) days per calendar year. Women employees are eligible for up to 1 day of menstrual leave per month. • Parental Leave: 26 Weeks Maternity / 4 Week Paternity • 2 Volunteer Days • Group Medical Insurance (Employees + Dependents) • Term Life Insurance (Rs 50,00,000) • Personal Accident Insurance (Rs 50,00,000) • Monthly Broadband / Internet Reimbursement (INR 1500) • Hybrid Working Model + Complimentary Lunch & Snacks Your recruitment buddy will be Tripti Sachan, Senior Recruiter. #LI-TS1 Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode