Patient Service Center - Manager / Asst Manager

Job description

Job Purpose To manage the day-to-day operations of the Patient Service Centre (PSC), ensuring high-quality patient service, operational efficiency, revenue growth, regulatory compliance, and achievement of business objectives while maintaining superior patient experience. Key Responsibilities 1. Operations Management - Ensure smooth day-to-day functioning of the PSC. - Monitor patient registration, sample collection, billing, and report dispatch. - Maintain turnaround time (TAT) for sample collection and reporting. - Ensure uninterrupted availability of consumables and equipment. 2. Team Management - Lead, motivate, and supervise PSC staff, including phlebotomists, front office executives, technicians, and housekeeping personnel. - Prepare duty rosters and manage manpower planning. - Conduct performance reviews and identify training needs. - Ensure adherence to company policies and SOPs. 3. Patient Experience - Deliver exceptional customer service. - Resolve patient complaints and escalations promptly. - Monitor patient feedback and implement corrective actions. - Maintain high patient satisfaction and Net Promoter Score (NPS). 4. Business & Revenue Management - Achieve monthly revenue and collection targets. - Increase walk-in patients and promote preventive health packages. - Monitor daily sales, billing, and productivity. - Collaborate with sales teams for business growth initiatives. 5. Quality & Compliance - Ensure compliance with NABL, CAP, ISO, and internal quality standards. - Maintain infection control and biomedical waste management practices. - Ensure accurate documentation and audit readiness. - Adhere to all statutory and regulatory requirements. 6. Financial Management - Monitor cash collections and daily reconciliation. - Control operational expenses and prevent revenue leakage. - Track key financial metrics and improve profitability. 7. Inventory & Asset Management - Manage inventory of laboratory consumables and office supplies. - Coordinate preventive maintenance of laboratory equipment. - Ensure optimal utilization of assets. 8. Coordination - Coordinate with laboratory operations for timely sample processing. - Liaise with logistics for sample transportation. - Work closely with HR, Finance, IT, and Sales departments for smooth operations. Work Location - Bangalore , Whitefield ( Corporate office )