People Operations Partner

Job description

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.   ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.   ABOUT THE TEAM People & Talent at Airwallex is a global team that designs and delivers the people, culture, and workplace foundations that help us scale at pace. We partner closely with leaders across regions to build high‑performing, engaged teams and a consistent employee experience. From hiring and onboarding to performance, development, operations, and workplace experience, we focus on practical, high‑impact work that supports our business and our people as we grow. ROLE OVERVIEW As our People Operations Partner in Bangalore, you will be the on‑the‑ground owner for day‑to‑day people operations for our India entity. You will run the core HR operations rhythm across the full employee lifecycle, manage payroll inputs and HR governance in partnership with our payroll provider (Deel) and internal stakeholders, and ensure our local processes stay compliant, accurate and scalable as we grow. You’ll partner with India leaders and our global People & Talent teams to deliver both global and local people programs—making sure they land in a way that works for our India team. This is a hands‑on role with a high degree of ownership in a fast‑growing environment. WHAT YOU’LL BE DOING Day‑to‑day India people operations - Own day‑to‑day people operations for our India entity across the employee lifecycle, including onboarding, changes and offboarding in BambooHR, Deel and related tools. - Maintain high data integrity in our HR systems and trackers; ensure changes are processed accurately and on time. - Coordinate with Talent Acquisition and managers to ensure a smooth experience for new joiners, internal moves and exits. Payroll coordination and HR governance - Coordinate monthly India payroll operations end‑to‑end in partnership with Deel and Finance, including managing inputs (new joiners, exits, changes, allowances, variable pay), reviewing draft reports, and resolving discrepancies. - Ensure pay, tax, EPF, gratuity and other statutory components are calculated and processed correctly and on time. - Maintain strong HR governance for India by operationalising employment policies, templates and controls (contracts, letters, checklists, approvals, audit trails). - Partner with Legal, Finance and global People Ops on entity‑related changes, audits and compliance requirements. Manager and employee support - Act as the day‑to‑day People Operations contact for India managers and employees on topics such as contracts and letters, leave and scheduling, probation administration, data changes, and use of People tools. - Provide clear, practical guidance that balances employee experience, compliance and operational feasibility. - Escalate higher‑risk or complex cases to People Partners and Legal as appropriate, while owning follow‑through. Global and local people programs - Localise and deliver global and regional people programs in India (e.g. performance and feedback cycles in Lattice, manager trainings, benefits changes, HR systems changes). - Support initiatives on our India People & Talent roadmap, such as probation review workflows in Lattice, career framework enablement and wellbeing benefits administration. - Partner with the India Culture Committee and Workplace Experience team to ensure people programs and events are operationalised smoothly. Process improvement and scaling - Build and refine standard operating procedures, checklists and controls for India HR operations, especially in the context of entity migration and ongoing scaling. - Spot recurring issues or failure points in processes and work with global People Ops and Systems teams to improve workflows, templates or automation with AI - Use tools (AI/Sheets/Excel, HRIS exports, basic reporting) to monitor data quality, payroll accuracy and adherence to timelines. WHO YOU ARE We’re looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but not mandatory. Minimum qualifications - 5+ years of experience in HR / People Operations or HR Generalist roles, including direct ownership of day‑to‑day HR operations for an India employee population. - Hands‑on experience coordinating India payroll with