Principal Architect

Job description

Contact Center Architect Experience in the contact center domain Extensive knowledge in leading Contact centers platform including Google Dialog flow, Amazon Connect, Genesys Cloud, NICE Incontact, Twilio Experience in Cloud based CCaaS solutions are mandatory Experience in leading and responding to RFP Comfortable in presenting the solutions to customers Good working knowledge in making Powerpoint presentations and excel sheets Track record of building new solutions, publishing white papers, writing blogs Motivated self-starter, proactive and action-oriented Strategic problem solving and collaboration skills Excellent communication and written skills in English