Process Associate - Technical Chat

Job description

Overview We are looking for result-oriented professionals to join our Global Chat Support team! 💬 This role perfectly balances premium service with strategic upselling. 📌 Key Responsibilities: Customer Engagement: Provide high-quality chat support & resolve telecom inquiries. 🎧 Revenue Growth: Identify upselling opportunities to meet sales targets & KPIs. 📈 CXS, FCR, AHT 🎯 Candidate Profile: Education: Graduate (2020+ pass-outs only; no active backlogs). 🎓 Applicants are required to have a full 15-year educational background, specifically following the 10+2+3 format. This includes successful completion of Secondary, Higher Secondary, and a 3-year Bachelor's degree. 👩‍🎓 🏫 🧑‍🎓 Experience: 0-3 years in Chat Support or Sales (Telecom Billing preferred). 📞 Skills: Exceptional written English, persuasion, & multitasking abilities. ✍️