Process Manager - Retail Operations RCC Recon

Job description

Job Requirements About the Role We are looking for a Process Manager – Retail Operations RCC Recon to join our Recon, Compliance & Controls team. This role is responsible for overseeing daily reconciliation activities, monitoring compliance, and implementing control processes across retail banking transactions. The candidate will lead a team of processing specialists, ensuring optimal performance and accuracy, while coordinating with the compliance department to identify risks and enforce effective controls. Key Responsibilities Primary Responsibilities • Supervise, mentor, and develop a team of processing specialists to ensure high performance and operational efficiency. • Oversee reconciliation processes across retail banking transactions, ensuring accuracy and timeliness. • Coordinate with the compliance department to identify potential risks and implement appropriate control measures. Secondary Responsibilities • Evaluate and enhance existing reconciliation and control processes to improve efficiency and accuracy. • Support continuous improvement initiatives within the unit. What We Are Looking For Education • Graduation: Graduate in any discipline from a recognized institution. Experience • Minimum 3 years of relevant experience in reconciliation, compliance, or banking operations. Skills and Attributes • Strong understanding of reconciliation processes and compliance frameworks. • Proven team management and mentoring skills. • Excellent analytical and problem-solving abilities. • Attention to detail and commitment to accuracy. • Effective communication and coordination skills. • Ability to identify process gaps and drive improvements.