Product Manager/Product Manager 2 - OMS

Job description

Role Overview You will own a module or module cluster in Ginesys OMS - the orchestration layer connecting marketplaces, brand storefronts, warehouses and stores, deciding how every order is sourced, fulfilled, returned and settled. OMS is integration-dense and high-volume. Correctness under failure matters more than feature count: a sourcing rule that misroutes one percent of orders becomes a commercial problem for the customer within a day. You will run discovery with e-commerce operations teams, write the functional and integration specifications, drive delivery, and own adoption and the operational health of what you ship. What You Will Own Product Thinking Discovery • Work with the Senior / Lead Product Manager and Product leadership to shape the roadmap for your area with a data-driven, customer-centric mindset. • Deep dive into customer workflows, pain points and product gaps through research, interviews and data analysis with e-commerce operations teams, warehouse managers and channel managers. • Analyse order-level data - failure rates, SLA breaches, cancellation and RTO patterns, channel-specific error clusters. • Map current-state fulfilment flows and locate where the product forces manual intervention. • Participate in ideation, scoping and prioritisation of new features and enhancements. • Bring sized, evidenced opportunities into the OMS roadmap with a Feature Brief. Requirements, Solution Definition Documentation • Convert business problems into functional requirements - PRDs, detailed business requirements (FRDs), user stories, API documentation, UI/UX, workflows and scenarios. • Specify order states, sourcing and allocation logic, exception paths, idempotency and reconciliation behaviour explicitly. • Own integration specification - channel and courier API contracts, webhooks, retry and failure semantics, rate limits. • Design wireframes, workflows and mockups for what you own, collaborating with UI/UX as needed. • Interact with the solution architect in support of architecting the solution. • Scope and estimate with Engineering; map dependencies on ERP for stock and pricing and on POS for store fulfilment. • Groom your backlog weekly on Jira with clear stack ranking. • Deliver prototypes and clickable mockups - build enough to validate before engineering handoff. Agile Delivery Quality • Coordinate with the development team on a day-to-day basis to develop specifications into the product solution. • Facilitate sprint planning, backlog grooming and agile ceremonies. • Take scope and trade-off decisions in your area; at Product Manager 2, negotiate cross-pod dependencies directly. • Conduct user acceptance tests with QA, including high-volume, partial-failure and channel-outage scenarios. • Troubleshoot integration problems by understanding the API response against your functional understanding - read the log, form the hypothesis. • Hold the quality bar on order accuracy, inventory reservation correctness and financial reconciliation. • Escalate date risk early with a proposed mitigation. • Validate solutions with stakeholders both before and after development. Post-Launch Success • Define success metrics before you build and monitor product performance after launch. • Monitor feature adoption and operational health - automation rate, exception volume, SLA adherence - and use it to prioritise. • Engage directly with key customers during UAT, feedback sessions and demonstrations to validate solutions. • Provide support on gaps in delivered features and fold them into the next iteration. • Use data and analytics to inform continuous improvement and prioritisation. • Identify where AI can be embedded into order workflows - exception handling, anomaly detection, copilots that cut manual intervention. Collaboration, Communication Enablement • Act as the bridge between business, technology and customer-facing teams. • Liaise with Customer Success, Sales and Support to gather feedback and evangelise product capability. • Publish release notes to customers and stakeholders ahead of every release. • Conduct webinars and create release videos to train and demonstrate functionality. • Create and maintain the user guide and change-management documentation for your modules. • Create and maintain public-facing product interface documentation - APIs and webhooks - and customer-facing articles. • Equip Sales, Support and Customer Success on new capability and the segment it serves. • Continuously improve internal processes related to product discovery and delivery. Ownership Decision Authority • As Product Manager: own a single OMS module end to end across discovery, definition, delivery and adoption. • As Product Manager 2: own a module cluster, lead the more ambiguous problems, negotiate cross-pod dependencies directly, and guide an Associate Product Manager. • Decide scope and trade-offs within your area; own and prioritise your backlog. • Accountable for adoption and operational outcomes, not only delivery. • Placement between the two levels is confirmed on assessment, based on demonstrated scope, independence in ambiguity, and cross-pod dependency handling. Essential Requirements • 3-7 years of relevant experience in Business Analysis and/or Product Management, with at least 2 years on an OMS, e-commerce or marketplace product. • Strong functional grounding in order management or omnichannel fulfilment: order lifecycle, inventory availability, sourcing and allocation, returns and refunds. • Proven ability to gather and translate business needs into scalable software features with defined exception handling. • Genuine comfort with APIs, webhooks, payload structures and integration failure modes - you can read a log and form a hypothesis. • Understanding of RDBMS and SQL including table joins. • Excellent understanding of functional and operations mapping in an application; methodical in drafting a solution and defending a decision.