Product Owner - Mobile Platform

Job description

Job Title: Product Owner - Mobile Platform Function: Digital Innovation & Technology Location: Powai, Mumbai • Role Own and continuously evolve the complete Mobile Application portfolio of Lauritz Knudsen — driving a unified, scalable, secure, and consistent mobile experience across customer, channel, internal, IoT, and commerce applications. The role is the single enterprise-level owner accountable for the strategy, governance, delivery, operations, and performance of every LK-EA mobile app on Android and iOS. • Organizational Context & Scope • Portfolio owned: SmartComm / IoT Device Apps, Loyalty App, E-Commerce App, Internal CRM App, DMS (Distributor/Dealer) App, EV Charging App, Website/Companion App, and future/new mobile applications. • Business impact: Mobile is the primary engagement channel for customers, channel partners, technicians, distributors, and IoT devices — directly influencing loyalty, commerce, channel productivity, and IoT outcomes. • Reach: Multi-vendor, multi-app, cross-platform (Android + iOS + hybrid) portfolio integrated with SFDC, SFMC, DMS, E-Com, Loyalty, IoT, EV, and backend/API layers. • Key Accountabilities • Enterprise Mobile Portfolio Ownership — Own strategy, roadmap, governance, and performance of the entire LK-EA mobile app portfolio; define a unified mobile platform vision, shared architecture, and reusable design system; prioritize investments aligned to business, customer, and channel objectives. • Product & Experience Governance — Own end-to-end lifecycle (discovery → design → build → release → hypercare → AMC); ensure consistent UX, navigation, branding, and interaction standards; drive personalization, engagement, retention, and conversion. • Cross-App Platform Standardization — Establish common mobile framework, shared components, SDKs, API contracts; enable faster onboarding of new apps through reusable, product-agnostic architecture; govern versioning, release cadence, platform consistency across Android & iOS. • Identity, Security & Compliance — Govern unified login (Auth0/CIAM), SSO, MFA, biometric auth; ensure Schneider IT security, encryption, and India DPDP Act compliance; embed secure design, access control, and accessibility standards. • Analytics, Engagement & Notifications — Own mobile analytics, adoption metrics, engagement dashboards; govern unified push framework (APNs/FCM) and lifecycle messaging; drive data-driven decisions for usage, retention, and business outcomes. • Architecture, Integrations & Delivery Governance — Govern integrations with SFDC, SFMC, DMS, E-Com, Loyalty, IoT, EV, and backend/API layers; review vendor architecture for scalability, performance, security, maintainability. Provide direct engineering leadership for developers/testers and enforce CI/CD, release quality, defect closure. • People, Vendor & Stakeholder Leadership — Directly lead Mobile Developers, QA, and UI/UX teams; lead multiple mobile development vendors across backlog, sprints, UAT, releases, App/Play Store, and AMC; interface with Business, Sales, Channel, Marketing, IT, Security, IoT, and vendors; present portfolio roadmap, performance, and adoption metrics to leadership. • Ownership Scope (Domain-Specific) SmartComm / IoT Device Apps • Loyalty App • E-Commerce App • Internal CRM App • DMS App • EV Charging App • Website / Companion App • Future mobile apps • Shared SDKs, design system, notification framework, CIAM identity layer. • Required Education & Experience • Education:E./B.Tech (CS, IT, Electronics, or related); MBA / Product certification preferred. • Experience: 10+ years total, with 5+ years in Mobile Product Ownership or Digital Platforms, including experience owning multiple apps and leading vendor teams at enterprise scale — plus proven people-management of Mobile Developers, QA/Test Engineers, and UI/UX. • Technical Competencies • Mobile Platforms: Enterprise Mobile Portfolio Ownership • Android & iOS • Native / Cross-Platform (Flutter, React Native) • App Store & Play Store management • Architecture & Cloud: REST APIs • Microservices • Shared SDKs • AWS • MongoDB • DevSecOps awareness • Domain Apps: Loyalty • E-Commerce • CRM • DMS • EV Charging • IoT • Companion Apps • Identity & Security: Auth0 / CIAM • SSO • OAuth2 / OIDC • MFA & Biometric • DPDP • OWASP MASVS • Analytics & Engagement: Mobile Analytics • APNs / FCM Push • Firebase • Crash / Performance Monitoring • Delivery Tools: Jira • Confluence • GitHub / Git • CI/CD • Agile / Scrum • Release Governance • Integrations: SFDC • SFMC • SmartComm Hub • E-Com • DMS • Notification Services • Leadership Competencies Customer Centricity • Strategic Thinking • Product Mindset • Ownership & Accountability • Portfolio Management • People Leadership & Coaching • Stakeholder Management • Data-Driven Decision-Making • Collaboration & Influence • Continuous Improvement • Key Performance Indicators • Portfolio stability, crash-free rate & performance • App Store / Play Store ratings & adoption across apps • Active users, engagement & retention metrics • Standardization & reuse across apps (shared components/SDKs) • Release quality, SLA adherence & vendor performance • Security & compliance posture across the portfolio • Business impact (loyalty, commerce, channel, IoT outcomes) • Stakeholder Ecosystem • Internal: Business, Sales, Channel, Marketing, Product, IT, Cybersecurity, IoT, Analytics, Leadership • External: Mobile development vendors, UX partners, testing vendors, App Store & Play Store, notification providers (APNs/FCM), AMC partners • Success in the First 12 Months • Publish and land a single mobile-platform blueprint (shared SDK, design system, CIAM, notification framework) applicable to all portfolio apps. • Consolidate vendors and delivery cadence into a governed release calendar with SLA-backed quality gates. • Improve crash-free rate, app store ratings, and unified engagement metrics on the top 3 apps. • Deliver first cross-ap