Product Owner - Website

Job description

Job Title: Product Owner - Website Function: Digital Innovation & Technology Location: Powai, Mumbai • Role Own and continuously evolve Lauritz Knudsen’s end-to-end digital experience ecosystem—including LK-EA.com, Builder.io CMS, PIM, digital assets, enterprise search, SEO, analytics, and connected integrations—into a scalable, secure, customer-centric platform that contributes to business growth. The role serves as the single enterprise-level point of accountability for digital strategy, roadmap, architecture governance, delivery, operations, budget, and measurable business outcomes across LK-EA’s public digital footprint. • Organizational Context and Scope • Portfolio: LK-EA.com and its sub-sites; Builder.io CMS; Product Information Management (PIM); Digital Asset Management (DAM); enterprise search through OpenSearch; the SEO and analytics stack; and integrations with SFDC, SFMC, and CIAM/Auth0. • Business impact: The primary digital channel for product discovery, customer and partner engagement, lead generation, and self-service. • Operating environment: An enterprise-scale, secure, integrated, multi-vendor ecosystem spanning Business, Marketing, Sales, Customer Experience, IT, Security, and Analytics. • Key Accountabilities • Digital platform strategy and ownership: Define and own the product vision, roadmap, backlog, governance model, and business outcomes for LK-EA.com and its broader ecosystem. Improve customer discovery, engagement, lead generation, conversion, and self-service journeys. • Website, CMS, and content governance: Own the Builder.io architecture, templates, workflows, publishing controls, content standards, brand compliance, SEO readiness, accessibility, and platform availability. • Product data and digital assets: Govern PIM, DAM, taxonomy, attributes, metadata, product descriptions, and imagery to ensure completeness, consistency, and quality across customer-facing journeys. • Search, SEO, analytics, and growth: Lead OpenSearch indexing, relevance, filters, synonyms, and ranking; oversee technical SEO, metadata, Core Web Vitals, and organic visibility; and use GA4 dashboards and funnel insights to drive continuous optimization. • Architecture, engineering, and delivery governance: Provide engineering leadership and functional oversight across Svelte/SvelteKit, AWS services, MongoDB, OpenSearch, CIAM/Auth0, SFDC, SFMC, and related integrations. Maintain disciplined Agile delivery using Jira, Confluence, and Git/GitHub. • Cybersecurity, privacy, compliance, and accessibility: Embed secure-by-design practices and ensure alignment with DPDP requirements, cybersecurity controls, audit expectations, accessibility standards, and web-governance policies. • People, vendor, and stakeholder leadership: Lead Developers, QA Engineers, UI/UX Designers, and Content teams; manage vendors and implementation partners; oversee sprint ceremonies, backlog prioritization, UAT, release governance, and SLA performance; and collaborate with Product, Marketing, Sales, Customer Experience, IT, Security, Analytics, and senior leadership. • Domain Ownership • Web estate: LK-EA.com and all associated sub-sites. • Content and publishing:io CMS, templates, and publishing workflows. • Product content: PIM, DAM, taxonomy, attributes, metadata, and digital assets. • Search: OpenSearch and the complete search-relevance stack. • Digital growth: Technical and on-page SEO, Core Web Vitals, GA4 analytics, and dashboards. • Integrations: CIAM/Auth0, SFDC, SFMC, MongoDB, and AWS services. • Required Education and Experience • Education:E. or B.Tech in Computer Science, Information Technology, Electronics, or a related discipline. MBA or certifications in Product Management, Agile, or Digital Transformation are preferred. • Experience: At least 10 years of overall experience, including 5 or more years in digital product ownership, enterprise website management, CMS, PIM, digital commerce, search, SEO, analytics, or customer-facing digital platforms. Proven people-management experience across Development, QA, and UI/UX teams is required. • Enterprise exposure: Demonstrated experience managing scalable, secure, integrated platforms in a matrixed enterprise environment. • Technical Competencies • Digital Product & Delivery: Roadmap, backlog governance, release planning, Agile / SAFe delivery • Website & Content Platforms: Headless CMS (Builder.io), PIM, DAM, product content governance • Engineering Stack: Svelte/SvelteKit, HTML/CSS/JS, REST APIs, AWS, MongoDB, OpenSearch/Elasticsearch, CIAM/Auth0, SFDC, SFMC • Growth & Analytics: GA4, Google Search Console, technical SEO, Core Web Vitals, accessibility, CRO, journey analytics • Delivery Tooling: Jira, Confluence, Git/GitHub, SDLC governance, DevOps fundamentals, vendor delivery review • Leadership Competencies • Customer centricity and product mindset • Strategic thinking, ownership, and accountability • People leadership and coaching • Stakeholder management and influence • Data-driven decision-making • Continuous improvement and change management • Key Performance Indicators • Platform performance: Website availability, reliability, load performance, and Core Web Vitals. • Product-content quality: Data completeness, image coverage, DAM quality, and taxonomy accuracy. • Search effectiveness: Relevance, discoverability, reduction in zero-result searches, and search-led conversion. • Organic growth: Organic traffic, ranking improvement, and technical SEO compliance. • Customer outcomes: Engagement, lead generation, conversion, and journey effectiveness. • Delivery excellence: Release quality, delivery predictability, SLA adherence, and vendor performance. • Governance: Audit readiness, cybersecurity, accessibility, and documentation compliance. • Stakeholder Ecosystem • Internal: Product Management, Marketing, Sales, Customer Experience, Digital Innovation, IT, Cybersecurity, Privacy, Analytics, Leadership • External: Website