Program Leader - Technical Head

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industrys most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration. With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone. **Technical Manager Facilities (PAN India)** **Position Title: Technical Manager Facilities** **Department: Corporate Real Estate / IFM** **Reporting To: Director Facilities** **Location: PAN India** **Role Purpose** The Technical Manager Facilities is responsible for**end-to-end technical governance, transformation, and optimization of engineering operations across all India locations**. The role ensures**high system reliability, cost efficiency, sustainability, and digital maturity**, while driving**continuous improvement and innovation in facility operations**. This role goes beyond operations to actively**transform traditional facility management into a data-driven, smart, and optimized function**. **Key Responsibilities:** **1. PAN India Technical Governance** - Provide centralized oversight for all**engineering operations across locations**. - Standardize maintenance frameworks, SOPs, and technical practices. - Drive consistency, reliability, and performance benchmarking across sites. **2. Hard Services Excellence** - Oversee performance of: - HVAC systems (Chillers, VRF/VRV, AHUs) - Electrical infrastructure (HT/LT, DG, UPS) - Fire Life Safety systems - Plumbing, STP/ETP - BMS systems - Ensure**maximum uptime and zero critical failures**. - Implement advanced maintenance strategies: - Preventive - Predictive - Reliability-Centered Maintenance (RCM) **3. Technical Transformation Optimization (Core Pillar)** **A. Digital Transformation** - Lead adoption of**smart facility technologies**, including: - IoT-based equipment monitoring - Smart meters and energy dashboards - AI-based predictive maintenance tools - Drive implementation and optimization of**CAFM/CMMS platforms**across all sites. - Build centralized**technical command center dashboards**for real-time monitoring. **B. Data-Driven Optimization** - Analyze data across sites to identify: - Energy inefficiencies - Equipment performance gaps - High maintenance cost areas - Implement**data-backed optimization strategies**to improve: - Asset performance - Lifecycle cost - Resource utilization **C. Cost Optimization Efficiency Engineering** - Drive initiatives such as: - Load optimization for HVAC and electrical systems - Automation of manual processes - Reduction in breakdown maintenance costs - Benchmark sites and replicate best-performing models. - Optimize AMC structures and vendor costs at a national level. **D. Asset Lifecycle Optimization** - Develop**asset lifecycle strategies**, including: - Repair vs replaces decision frameworks - Lifecycle costing models - Standardization of equipment specifications - Improve asset longevity and ROI. **E. Smart Buildings Automation** - Drive transition toward**smart buildings**through: - Integrated BMS systems - Occupancy-based controls - Automated lighting and HVAC optimization - Integrate building systems for centralized control and efficiency. **4. Energy ESG Integration:** - Lead energy optimization programs across all locations. - Drive ESG initiatives aligned with: - Sustainability goals - Energy reduction targets - Monitor and report ESG KPIs (aligned with GRI, BRSR). - Support green certifications (LEED / IGBC). **5. Vendor AMC Strategy (National Level)** - Standardize vendor ecosystem across sites. - Drive performance-based contracts with clear SLAs/KPIs. - Lead vendor consolidation and strategic sourcing initiatives. **6. Compliance Risk Management** - Ensure adherence to: - Statutory regulations - Electrical and fire safety norms - Lead technical audits and compliance reviews. - Ensure readiness for ISO and safety certifications. **7. Capex Planning Engineering Projects** - Drive PAN India CAPEX initiatives: - Infrastructure upgrades - Energy-saving retrofits - Technology deployments - Ensure projects are delivered on time, within budget. **8. Incident Business Continuity Management** - Lead technical responses during major incidents. - Conduct**root cause analysis (RCA)**and implement preventive measures. - Strengthen technical resilience and BCP frameworks. **9. Stakeholder Leadership Engagement** - Act as technical advisor to: - Director Facilities - Business leaders - Site teams - Present insights, dashboards, and transformation roadmaps. **10. Team Capability Transformation Culture** - Build a**future-ready engineering team**. - Drive training in: - New technologies - Automation tools - Energy management - Promote a culture of**innovation and continuous improvement**. **11. Builder Infrastructure Coordination** - Engage with landlords/developers for: - Infrastructure improvements - Reliability issues - Ensure technical compliance in lease obligations. **12. Financial Commercial Management** - Manage OPEX CAPEX budgets for technical operations. - Deliver measurable cost savings through optimization. - Support procurement and commercial negotiations. **13. Reporting Governance** - Publish PAN India dashboards on: - Uptime - Energy consumption - Cost metrics - SLA adherence - Drive governance thr