Program Manager - Admin

Job description

Key Responsibilities: 1. Hard Services Management (Technical Operations): - Oversee operations and maintenance of allcritical engineering systems, including: - HVAC systems (chillers, AHUs, FCUs) - Electrical systems (HT/LT panels, transformers, UPS, DG sets) - Plumbing systems, STP/ETP, water management - Fire life safety systems (hydrants, sprinklers, alarms) - Building Management Systems (BMS) - Ensurepreventive and predictive maintenance programsare implemented and tracked. - Maintainzero downtimefor critical systems through proactive monitoring. - ManageAMC contracts, vendor SLAs, and performance reviews. - Lead energy optimization and cost reduction initiatives. 2. Soft Services Management: - Manage housekeeping, pest control, landscaping, faade cleaning, and waste management. - Ensurehigh hygiene standardsacross all areas including workspaces, washrooms, cafeterias, and common areas. - ImplementSOPs and service benchmarksfor consistent service delivery. - Conduct regular audits and drive continuous improvement. - Overseecafeteria operations and vendor performance(if applicable). 3. Workplace Experience, Events Client Visits: - Plan and executecorporate events, leadership visits, and town halls. - ManageVIP visits, audits, and client walkthroughsensuring world-class experience. - Coordinate workspace readiness, branding, and hospitality services. - Ensure seamlessmeeting room management and space utilization. - Drive initiatives to enhanceemployee experience and engagement. 4. ESG (Environmental, Social, Governance) Sustainability: - Lead ESG initiatives aligned with frameworks such asGRI, BRSR, and ISO 14001. - Drive programs on: - Energy efficiency and carbon footprint reduction - Waste segregation and recycling - Water conservation - Track and report ESG KPIs and metrics. - Support sustainability certifications such asLEED / IGBC / WELL. 5. CSR (Corporate Social Responsibility): - Coordinate CSR initiatives such as: - Community outreach programs - NGO partnerships - Donation drives and employee volunteering - Ensure alignment with company CSR strategy and compliance requirements. - Track CSR impact and reporting metrics. 6. Compliance, Risk Governance: - Ensure adherence to allstatutory and regulatory requirements, including: - Fire safety norms - Electrical safety compliance - Labor laws and vendor compliance - Maintain alllicenses, permits, and audit documentation. - Conduct internal audits and support external audits (ISO, ESG, statutory). - DriveBusiness Continuity Planning (BCP)and emergency preparedness. 7. Vendor Builder Management: - Manage relationships with: - Landlords/builders/developers - Facility vendors and service providers - Oversee lease compliance and coordinate with builders on: - Fit-outs and handovers - Infrastructure issues - Ensure vendor SLAs, KPIs, and contractual obligations are met. 8. Work Order Asset Management: - ManageCMMS/CAF toolsfor: - Work order tracking and closure - Preventive maintenance scheduling - Asset lifecycle management - Ensure timely resolution of service requests. - Maintain asset registers and documentation. 9. Financial Budget Management: - Prepare and managefacility budgets (OPEX CAPEX). - Track expenses, identify cost-saving opportunities, and optimize spend. - Manage procurement processes and vendor negotiations. - Ensure adherence to financial controls and audit requirements. 10. People Management Leadership: - Lead and manage a team of: - o Engineers - o Supervisors - o Soft service staff - Drive performance management, coaching, and development. - Ensure high levels ofteam engagement and productivity. - Manage staffing, rostering, and manpower planning. 11. Stakeholder Management: - Act as akey interface between business units, leadership, and vendors. - Build strong relationships with internal stakeholders to understand requirements. - Provide regular MIS reports and dashboards to leadership. - Handle escalations and ensure high stakeholder satisfaction. 12. Training Capability Development: - Conduct training programs for: - o Safety and emergency response - o SOP adherence - o Technical skill enhancement - Ensure all staff are trained on compliance and operational standards. - Drive awareness programs on ESG, safety, and workplace policies. 13. Safety, Security Business Continuity: - (Additional critical area often missed adding this as a strong differentiator) - Ensure implementation ofEHS (Environment, Health Safety)standards. - Conduct mock drills (fire, evacuation, disaster recovery). - Oversee physical security systems and protocols. - Develop and maintainBCP plans and crisis management frameworks. 14. Key Performance Indicators (KPIs): - SLA adherence and service delivery quality - System uptime and maintenance compliance - Cost optimization and budget adherence - ESG targets and sustainability metrics - Audit scores and compliance levels