Program Manager - Admin

Job description

Key Responsibilities: 1. Hard Services Management (Technical Operations): • Oversee operations and maintenance of allcritical engineering systems, including: • HVAC systems (chillers, AHUs, FCUs) • Electrical systems (HT/LT panels, transformers, UPS, DG sets) • Plumbing systems, STP/ETP, water management • Fire life safety systems (hydrants, sprinklers, alarms) • Building Management Systems (BMS) • Ensurepreventive and predictive maintenance programsare implemented and tracked. • Maintainzero downtimefor critical systems through proactive monitoring. • ManageAMC contracts, vendor SLAs, and performance reviews. • Lead energy optimization and cost reduction initiatives. 2. Soft Services Management: • Manage housekeeping, pest control, landscaping, faade cleaning, and waste management. • Ensurehigh hygiene standardsacross all areas including workspaces, washrooms, cafeterias, and common areas. • ImplementSOPs and service benchmarksfor consistent service delivery. • Conduct regular audits and drive continuous improvement. • Overseecafeteria operations and vendor performance(if applicable). 3. Workplace Experience, Events Client Visits: • Plan and executecorporate events, leadership visits, and town halls. • ManageVIP visits, audits, and client walkthroughsensuring world-class experience. • Coordinate workspace readiness, branding, and hospitality services. • Ensure seamlessmeeting room management and space utilization. • Drive initiatives to enhanceemployee experience and engagement. 4. ESG (Environmental, Social, Governance) Sustainability: • Lead ESG initiatives aligned with frameworks such asGRI, BRSR, and ISO 14001. • Drive programs on: • Energy efficiency and carbon footprint reduction • Waste segregation and recycling • Water conservation • Track and report ESG KPIs and metrics. • Support sustainability certifications such asLEED / IGBC / WELL. 5. CSR (Corporate Social Responsibility): • Coordinate CSR initiatives such as: • Community outreach programs • NGO partnerships • Donation drives and employee volunteering • Ensure alignment with company CSR strategy and compliance requirements. • Track CSR impact and reporting metrics. 6. Compliance, Risk Governance: • Ensure adherence to allstatutory and regulatory requirements, including: • Fire safety norms • Electrical safety compliance • Labor laws and vendor compliance • Maintain alllicenses, permits, and audit documentation. • Conduct internal audits and support external audits (ISO, ESG, statutory). • DriveBusiness Continuity Planning (BCP)and emergency preparedness. 7. Vendor Builder Management: • Manage relationships with: • Landlords/builders/developers • Facility vendors and service providers • Oversee lease compliance and coordinate with builders on: • Fit-outs and handovers • Infrastructure issues • Ensure vendor SLAs, KPIs, and contractual obligations are met. 8. Work Order Asset Management: • ManageCMMS/CAF toolsfor: • Work order tracking and closure • Preventive maintenance scheduling • Asset lifecycle management • Ensure timely resolution of service requests. • Maintain asset registers and documentation. 9. Financial Budget Management: • Prepare and managefacility budgets (OPEX CAPEX). • Track expenses, identify cost-saving opportunities, and optimize spend. • Manage procurement processes and vendor negotiations. • Ensure adherence to financial controls and audit requirements. 10. People Management Leadership: • Lead and manage a team of: • o Engineers • o Supervisors • o Soft service staff • Drive performance management, coaching, and development. • Ensure high levels ofteam engagement and productivity. • Manage staffing, rostering, and manpower planning. 11. Stakeholder Management: • Act as akey interface between business units, leadership, and vendors. • Build strong relationships with internal stakeholders to understand requirements. • Provide regular MIS reports and dashboards to leadership. • Handle escalations and ensure high stakeholder satisfaction. 12. Training Capability Development: • Conduct training programs for: • o Safety and emergency response • o SOP adherence • o Technical skill enhancement • Ensure all staff are trained on compliance and operational standards. • Drive awareness programs on ESG, safety, and workplace policies. 13. Safety, Security Business Continuity: • (Additional critical area often missed adding this as a strong differentiator) • Ensure implementation ofEHS (Environment, Health Safety)standards. • Conduct mock drills (fire, evacuation, disaster recovery). • Oversee physical security systems and protocols. • Develop and maintainBCP plans and crisis management frameworks. 14. Key Performance Indicators (KPIs): • SLA adherence and service delivery quality • System uptime and maintenance compliance • Cost optimization and budget adherence • ESG targets and sustainability metrics • Audit scores and compliance levels